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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

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Synopses & Reviews

Publisher Comments:

A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction

Conflicts at work are as inevitable as they are frustrating. In Making Conflict Work, Peter Coleman and Robert Fergusonand#8217;s leading expertsand#160;in the field of conflict resolution address the key role of powerand#160;in workplace tension. Whether youand#8217;re butting heads with your boss or addressing a direct reportand#8217;s complaint, your relative position of power affects how you approach conflict.

Coleman and Ferguson explain how power dynamics function, with step-by-step guidance to determining your standing in a conflict and identifying and applying the strategies that will lead to the best resolution. Drawing on the authorsand#8217; years of research and consulting experience, the book gives readers effective strategies for negotiating disputes at all levels of an organization.

Making Conflict Work includes self-assessment exercises and action plans to guide managers, mediators, consultants, and attorneys through any conflict. This powerful approach can turn workplace tensions into catalysts for creativity, innovation, and meaningful change.

Book News Annotation:

Patterson et al., teachers and trainers who run an organization focused on leadership, relationships, and personal change, show how to handle conversations that occur when stakes are high, opinions differ, and emotions are strong in workplaces, marriages, families, or other relationships. They outline specific steps for these conversations: staying focused, noticing when safety is at risk, staying in dialogue even when angry, speaking persuasively and not abrasively, listening when others blow up or clam up, and turning conversations into action and results. They also cover what to do in tough situations like sexual harassment, with sensitive spouses, and with failed trust, and how to remember the tools. This edition has a new foreword by Stephen R. Covey, a new afterword, and new research, facts and figures, skill applications, reader stories, case studies, and links to new videos and other online resources. Annotation ©2011 Book News, Inc., Portland, OR (booknews.com)

Synopsis:

A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction

Synopsis:

The New York Times bestseller that changed the way millions communicate

Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.

--from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations.

--Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul(R)

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

Synopsis:

Crucial conversations has dominated the New York times bestseller list for 10 years ... and counting. The long-awaited second edition is exactly what's needed to help professionals keep with today's faster-paced, higher-stakes business environment where every conversation, every relationship, is more crucial than ever. New dialogues in this 2nd edition provide contemporary, high impact situations that occur in everyday business negotiations when emotions often run high and opinions vary. It explains how to transform negative feelings into powerful dialogue; make it safe to talk about almost anything; be persuasive and not abrasive; improve professional and personal relationships; and have a positive impact on workplace productivity, quality, and safety.

About the Author

Peter Coleman is a professor of psychology and education at Teachers College and the Earth Institute at Columbia University and the director of Columbiaand#8217;s International Center for Cooperation and Conflict Resolution. He is also a New York State certified mediator and experienced consultant whose clients include IBM, Citibank, The United Nations, The World Bank, and the US State Department.and#12288;Robert Ferguson is a psychologist and executive coach who has provided consulting, conflict resolution, mediation and leadership training toandnbsp;organizations including Credit Suisse USA, Merrill Lynch, Ahlstrom, Kennametal, KBI Biopharma and Aegon.

Product Details

ISBN:
9780071771320
Author:
Patterson, Kerry
Publisher:
McGraw-Hill
Author:
Coleman, Peter T.
Author:
Ferguson, Robert
Subject:
Business - General
Subject:
Business Communication
Subject:
Management
Copyright:
Edition Description:
Cloth
Publication Date:
20110931
Binding:
TRADE PAPER
Language:
English
Illustrations:
bar graph
Pages:
304
Dimensions:
9 x 6 in 1 lb

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Related Subjects


Business » Communication
Business » Featured Titles
Business » General
Business » Negotiation
Business » Personal Skills
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Health and Self-Help » Self-Help » Communication
Health and Self-Help » Self-Help » General
Health and Self-Help » Self-Help » Relationships

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition New Trade Paper
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$20.00 In Stock
Product details 304 pages McGraw-Hill - English 9780071771320 Reviews:
"Synopsis" by ,

A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction

"Synopsis" by , The New York Times bestseller that changed the way millions communicate

Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.

--from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations.

--Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul(R)

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

"Synopsis" by , Crucial conversations has dominated the New York times bestseller list for 10 years ... and counting. The long-awaited second edition is exactly what's needed to help professionals keep with today's faster-paced, higher-stakes business environment where every conversation, every relationship, is more crucial than ever. New dialogues in this 2nd edition provide contemporary, high impact situations that occur in everyday business negotiations when emotions often run high and opinions vary. It explains how to transform negative feelings into powerful dialogue; make it safe to talk about almost anything; be persuasive and not abrasive; improve professional and personal relationships; and have a positive impact on workplace productivity, quality, and safety.
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