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Assessing Emotional Intelligence: A Competency Framework for the Development of Standards for Soft Skills


Assessing Emotional Intelligence: A Competency Framework for the Development of Standards for Soft Skills Cover


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Publisher Comments:

In this groundbreaking book, the author advocates that many relational collapses are the result of ineptitude rather than ill will. That is, they are the result of a lack of skills rather than a lack of goodwill. As this book puts it, many of societys relational problems may be competency related. This might be good news since competencies can be learned. The purpose of this book is to take a careful look at how such competencies can be developed. Beginning with the view that if such competencies can be learned, they must first be defined and have standards set for them, it asks the question, Can competency standards be designed for soft skills? It is argued that the answer is yes. Locating itself in the workplace context (where adults often spend most of their lives), but relevant to life in general, this book shows how theoretically sound competency standards can be developed for selected soft skills. This is done by adapting a methodology used to specify workplace competency standards. The book also notes a number of practical and ideological issues that must be considered at implementation. This book shows how standards for three such skills have been developed and provided with a preliminary workplace validation. The skills selected are related to interpersonal skills and are derived from the framework of emotional intelligence competencies popularised by Goleman. This is an important book for those in business studies.

Book News Annotation:

"Emotional intelligence" is a concept popularized by Daniel Goleman in his 1996 book of that title. Carblis (administrator, Tabor College, New South Wales, Australia) defines relational skills as "soft skills" and argues that such skills can be learned. In the context of his country's National Training Board approach to establishing vocational competencies, he presents a framework for the assessment and training of skills relating to general emotional awareness, and awareness of anger and happiness. Appendices include a sample competency standard; descriptions of these skills; and a transcript of a dialog between the author and a management planner on the application of emotional intelligence training in a corporate setting. Annotation ©2008 Book News, Inc., Portland, OR (

Product Details

Carblis, Peter
Cambria Press
Emotional intelligence.
Emotional intelligence tests
Human Resources & Personnel Management
Teaching Methods & Materials - General
Psychology-Mood Disorders and Depression
Publication Date:
9.00x6.00x1.19 in. 1.87 lbs.

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Related Subjects

Business » Human Resource Management
Business » Management
Education » Classroom Resources
Health and Self-Help » Psychology » Mood Disorders and Depression
Textbooks » General

Assessing Emotional Intelligence: A Competency Framework for the Development of Standards for Soft Skills New Hardcover
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Product details 464 pages Cambria Press - English 9781604975482 Reviews:
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