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Dealing with People You Can't Stand: How to Bring out the Best in People at Their Worstby Dr. Rick Brinkman
Synopses & Reviews
The international bestseller--more than 500,000 copies sold!
With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt.
Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.
About the Author
Dr. Rick Brinkman and Dr. Rick Kirschner are naturopathic physicians, professional speakers, and trainers, and the coauthors of the bestselling audio and video tapes How to Deal with Difficult People, which have sold more than 300,000 copies. Since 1980, they have shared their insights with audiences across the nation and around the world through their company, R&R Productions.
Table of Contents
The 10 most unwanted list — The lens of understanding — The road to Hell is paved with good intentions — From conflict to cooperation — Listen to understand — Reach a deeper understanding — Speak to be understood — Get what you project and expect — The tank — The sniper — The know-it-all — The think-they-know-it-all — The grenade — The yes person — The maybe person — The nothing person — The no person — The whiner — What if people can't stand you? — Communication and the challenge of technology — The eight ounces of prevention in phone communication — The eight ounces of prevention in e-mail communication.
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