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On a hot July evening years ago, my Toyota Tercel overheated on a flat stretch of highway north of Cedar Rapids, Iowa. A steam geyser shot up from... Continue »

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Mind Your Ps & Qs

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Synopses & Reviews

Publisher Comments:

It is humans who have to change the way they work in order to improve quality for customers. Improvement models tend to concentrate on the area to be improved, failing to provide a cohesive framework for the humans who have to implement them

Product Details

ISBN:
9780595746910
Publisher:
iUniverse.com
Subject:
Quality Control
Author:
Covey, David
Subject:
Customer Service
Subject:
Decision Making & Problem Solving
Subject:
Business & Economics-Quality Control
Subject:
Business & Economics-Decision Making & Problem Solving
Subject:
Business & Economics-Customer Service
Subject:
Business & Economics : Quality Control
Subject:
Business & Economics : Customer Service
Subject:
Business & Economics : Decision Making & Problem Solving
Subject:
Business & Economics : Customer Relations
Publication Date:
May 2003
Binding:
eBooks
Language:
English

Related Subjects

Business » Customer Service
Business » Quality and Total Quality Management TQM
Business » Strategy

Mind Your Ps & Qs
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Product details pages iUniverse.com - English 9780595746910 Reviews:
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