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Observing the User Experience: A Practitioner's Guide to User Research

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Observing the User Experience: A Practitioner's Guide to User Research Cover

 

Synopses & Reviews

Publisher Comments:

The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created.

Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques that will provide a basis for developing better products, whether they're Web, software or mobile based. In addition, it's written with an understanding of how software is developed in the real world, taking tight budgets, short schedules, and existing processes into account.

Explains how to create usable products that are still original, creative, and unique

A valuable resource for designers, developers, project managers anyone in a position where their work comes in direct contact with the end user.

Provides a real-world perspective on research and provides advice about how user research can be done cheaply, quickly and how results can be presented persuasively

Gives readers the tools and confidence to perform user research on their own designs and tune their software user experience to the unique needs of their product and its users

Synopsis:

The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and ne

About the Author

Mike Kuniavsky is a founding partner of Adaptive Path, a user experience consulting company in San Francisco. He has been developing commercial web sites since 1994, and is the interaction designer of an award-winning search engine, HotBot. He created the Wired Digital User Experience Laboratory and served as its chief investigator for two years. His design work and writing have appeared in many publications, including WebMonkey, ID Magazine, Wired, Step-By-Step Design, Inc., The Wall Street Journal, The LA Times, and .Net (UK).

Table of Contents

Part I: Why Research is Good and How It Fits Into Product Development

1. Typhoon: A Fable

2. Do a Usability Test Now!

3. Balancing Needs Through Iterative Development

4. The User Experience

Part II: User Experience Research Techniques

5. The Research Plan

6. Universal tools: Recruiting and Interviewing

7. User Profiles

8. Contextual Inquiry, Task Analysis, Card Sorting

9. Focus Groups

10. Usability Tests

11. Surveys

12. Ongoing Relationship

13. Log Files and Customer Support

14. Competitive Research

15. Others' Hard Work: Published Information and Consultants

16. Emerging Techniques

Part III: Communicating Results

17. Reports and Presentations

18. Creating a User-Centered Corporate Culture

Appendices

A. The Budget Research Lab

B. Common Survey Questions

C. Observer Instructions

Bibliography

Index

About the Author

Product Details

ISBN:
9780080497563
Publisher:
Morgan Kaufmann
Subject:
Computers : Computer Science
Author:
Kuniavsky, Mike
Subject:
Computers : Web - General
Subject:
Computers : User Interfaces
Subject:
main_subject
Subject:
all_subjects
Subject:
Computers : Social Aspects - Human-Computer Interaction
Publication Date:
May 2003
Binding:
eBooks
Language:
English

Related Subjects

Computers and Internet » Computers Reference » Beginning and Reference
Computers and Internet » Computers Reference » General
Computers and Internet » Computers Reference » Social Aspects » Human and Computer Interaction
Computers and Internet » Graphics » User Interface
Computers and Internet » Internet » Web Publishing
Computers and Internet » Personal Computers » General
Reference » Science Reference » Technology

Observing the User Experience: A Practitioner's Guide to User Research
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Product details pages Morgan Kaufmann Publishers - English 9780080497563 Reviews:
"Synopsis" by , The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and ne
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