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Designing and Evaluating Usable Technology in Industrial Research: Three Case Studies

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Publisher Comments:

This book is about HCI research in an industrial research setting. It is based on the experiences of two researchers at the IBM T. J. Watson Research Center. Over the last two decades, Drs. John and Clare-Marie Karat have conducted HCI research to create innovative usable technology for users across a variety of domains. We begin the book by introducing the reader to the context of industrial research as well as a set of common themes or guidelines to consider in conducting HCI research in practice. Then case study examples of HCI approaches to the design and evaluation of usable solutions for people are presented and discussed in three domain areas: - item Conversational speech technologies, - item Personalization in eCommerce, and - item Security and privacy policy management technologies In each of the case studies, the authors illustrate and discuss examples of HCI approaches to design and evaluation that worked well and those that did not. They discuss what was learned over time about different HCI methods in practice, and changes that were made to the HCI tools used over time. The Karats discuss trade-offs and issues related to time, resources, and money and the value derived from different HCI methods in practice. These decisions are ones that need to be made regularly in the industrial sector. Similarities and differences with the types of decisions made in this regard in academia will be discussed. The authors then use the context of the three case studies in the three research domains to draw insights and conclusions about the themes that were introduced in the beginning of the book. The Karats conclude with their perspective about the future of HCI industrial research. Table of Contents: Introduction: Themes and Structure of the Book / Case Study 1: Conversational Speech Technologies: Automatic Speech Recognition (ASR) / Case Study 2: Personalization in eCommerce / Case Study 3: Security and Privacy Policy Management Technologies / Insights and Conclusions / The Future of Industrial HCI Research

Product Details

ISBN:
9781122960700
Subtitle:
Three Case Studies
Publisher:
Morgan & Claypool Publishers
Author:
Karat, John
Author:
Karat, Clare-Marie
Subject:
main_subject
Subject:
all_subjects
Publication Date:
20100530
Binding:
ELECTRONIC
Language:
English
Pages:
102

Related Subjects

Computers and Internet » Computers Reference » General
Computers and Internet » Computers Reference » Social Aspects » Human and Computer Interaction
Computers and Internet » Computers Reference » Speech and Audio Processing
Computers and Internet » Internet » Web » Site Design
Computers and Internet » Networking » Computer Security
Reference » Science Reference » Technology

Designing and Evaluating Usable Technology in Industrial Research: Three Case Studies
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Product details 102 pages Morgan & Claypool Publishers - English 9781122960700 Reviews:
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