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Difficult Conversations: How to Discuss What Matters Most

by Douglas Stone and Bruce Patton and Sheila Heen

Comment on this title and you could win free books! Synopses & Reviews Comment on this title and you could win free books! ISBN13: 9780143118442 ISBN10: 0143118447 All Product Details

 

Synopses & Reviews

Publisher Comments:

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. You'll learn how to:

• Decipher the underlying structure of every difficult conversation
• Start a conversation without defensiveness
• Listen for the meaning of what is not said
• Stay balanced in the face of attacks and accusations
• Move from emotion to productive problem solving

Synopsis:

From the Harvard Negotiation Project, the organization that brought readers Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.

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About the Author

Douglas Stone, Bruce Patton and Sheila Heen are members of the Harvard Negotiation Project at Harvard Law School in Cambridge, Massachusetts.

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Product Details

ISBN:

9780143118442

Subtitle:

How to Discuss What Matters Most

Author:

Douglas Stone and Bruce Patton and Sheila Heen

Author:

Patton, Bruce

Author:

Heen, Sheila

Author:

Stone, Douglas

Publisher:

Penguin Books

Subject:

Interpersonal Relations

Subject:

Management Science

Subject:

Psychology : General

Subject:

Negotiating

Subject:

Careers

Edition Description:

Paperback / softback

Publication Date:

20101131

Binding:

TRADE PAPER

Grade Level:

from 12

Language:

English

Pages:

352

Dimensions:

9 x 6 in 1 lb

Age Level:

17-17

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Related Subjects

Business » Communication
Business » Featured Titles
Business » Negotiation
Health and Self-Help » Psychology » General
Health and Self-Help » Self-Help » Communication
History and Social Science » Intercultural Communications » General

Difficult Conversations: How to Discuss What Matters Most New Trade Paper Douglas Stone and Bruce Patton and Sheila Heen

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Product details 352 pages Penguin Books - 2010-05-19 English 9780143118442 Reviews:

"Synopsis" by Ingram, From the Harvard Negotiation Project, the organization that brought readers Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.