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Other titles in the Perfect Phrases series:

Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-To-Use Phrases for Handling Conflict, Confrontations and Challenging Personalitie

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Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-To-Use Phrases for Handling Conflict, Confrontations and Challenging Personalitie Cover

 

Synopses & Reviews

Publisher Comments:

The Right Phrase for Every Situation…Every Time

No matter where you work or what you do, you're bound to run into “colorful characters” who can make your job challenging. No question-learning to deal with them will prove critical to your success in the workplace. That's why you need this all-purpose reference of ready-to-use phrases to help you handle all kinds of people at all job levels. Whether you work for the proverbial “boss from hell,” manage an office packed with “personalities,” or juggle a three-ring circus of cranky clients, crazy customers, and annoying associates, you'll find just the right words for every situation, including:

  • Dealing with brutal bosses and confrontational coworkers
  • Turning explosive situations into mutually rewarding ones
  • Handling angry customers and demanding clients
  • Motivating unproductive workers and irresponsible vendors

Packed with hundreds of handy phrases, this quick-reference guide can be a real lifesaver-on the job, at school, anywhere. It's easy to deal with difficult people…when you have “Perfect Phrases.”

Synopsis:

Susan F. Benjamin is a communications consultant and the author of 5 books, including Words at Work. Her articles on language-related issues have appeared in USA Today, Philadelphia Inquirer, and New York Daily News.

Synopsis:

Perfect Phrases for the Right Situation, Every Time

Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

Product Details

ISBN:
9780071493048
Author:
Benjamin, Susan F.
Publisher:
McGraw-Hill
Author:
Benjamin, Susan
Subject:
General
Subject:
Interpersonal Relations
Subject:
Interpersonal communication
Subject:
General Business & Economics
Subject:
Business Communication - General
Subject:
Conflict management
Subject:
Business Communication
Copyright:
Edition Number:
1
Series:
Perfect Phrases
Publication Date:
August 2007
Binding:
TRADE PAPER
Grade Level:
Professional and scholarly
Language:
English
Pages:
226
Dimensions:
8.04x5.06x.57 in. .53 lbs.

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Related Subjects

Business » Communication
Business » Personal Skills
Business » Reference
Health and Self-Help » Psychology » General
Health and Self-Help » Self-Help » General

Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-To-Use Phrases for Handling Conflict, Confrontations and Challenging Personalitie New Trade Paper
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Product details 226 pages McGraw-Hill - English 9780071493048 Reviews:
"Synopsis" by , Susan F. Benjamin is a communications consultant and the author of 5 books, including Words at Work. Her articles on language-related issues have appeared in USA Today, Philadelphia Inquirer, and New York Daily News.
"Synopsis" by , Perfect Phrases for the Right Situation, Every Time

Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

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