Perfect Phrases for ESL Everyday Business Life: Hundreds of Ready-To-Use Phrases That Help You Navigate Any English-Language Situation in the Workplac (Perfect Phrases)

Now you'll know what to say at the right time in any situation

ESL specialist Natalie Gast knows from her experience that the workplace presents some unique situations. In this book she presents scenarios, business slang, and other linguistic issues that typical language texts dont go into--for example, how to break the ice with small talk or ask for clarification. These hundreds of phrases will help you not only survive but thrive in your chosen field.

Natalie Gast is the founder and principal of Customized Language Skills Training, a full-service language training company established in 1986. CLST, among other services, provides tailor-made, onsite ESL and ESL-related programs. Gast has a masters degree in TESOL and had previously been a college instructor.

Preface/How To Use This Book

Part I – The Global Work Force

Find a Mentor

Observe, Observe, and Then Observe Some More

Ask Questions and Listen to the Answers

Avoid Saying, "In My Country, We . . . "

Part II - Small Talk Interacting in a Small Group

Giving and Accepting Compliments

Giving, Accepting, and Refusing Invitations

PART III – Using the Telephone

Speak Up and Speak Out

Your Voice Mail

Leaving Messages

Speaking with Someone Who Is Difficult to Understand

Speaking with Someone Who Has Difficulty Understanding You

PART IV - Presenting Yourself

Before You Present

How to Say It

Answering Questions

Part V - Networking within Your Organization and Beyond

Whom Do You Know?

How To Network

Follow-Up

Part VI - Stress At Work

What Is Stress

Use The Good Stress

Lose the Bad Stress

Part VII - Directions

Directions on the Job

Giving and Following Directions To Get Somewhere

Other Directions To Consider

Appendix - American Business Culture in a Nutshell