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Other titles in the Perfect Phrases series:

Perfect Phrases for Customer Service: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation (Perfect Phrases)

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Perfect Phrases for Customer Service: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation (Perfect Phrases) Cover

 

Synopses & Reviews

Publisher Comments:

The Right Phrases for Every Situation . . . Every Time

Youve heard it a million times: "The customer is always right." But let's face it, sometimes the customer is misinformed, confused, or downright difficult. Even so, customer service is the single most important key to success in today's highly competitive marketplace. Perfect Phrases for Customer Service provides perfect solutions for everyday customer service situationsand includes simple, effective techniques that can help you meet even the most demanding customer needs. Learn the most effective language for:

  • Defusing a tense situation before it gets worse
  • Dealing with complaints patiently and professionally
  • Satisfying customers at every turn and increasing sales
  • Building long-term relationships with important customers

Synopsis:

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

You've heard it a million times: The customer is always right. But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.

Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: Defusing bad situations before they get worseHandling complaints patiently and professionallySatisfying customers and increasing salesBuilding long-term relationships with important customers

About the Author

Robert Bacal is the author of Managing Performance and The Complete Idiot's Guide to Consulting. His performance management website, work911.com, is visited by thousands of people every month.

Product Details

ISBN:
9780071745062
Author:
Bacal, Robert
Publisher:
McGraw-Hill
Author:
Bacal Robert
Subject:
Customer relations
Subject:
Customer Service
Subject:
book, guide, how to, customer, customer service, win customers, customer complaints, pay wages, customer relations, customer personality types, roles, selling skills, upselling, cross-selling, successful selling, paycheck, loyal, loyalty, return, difficul
Subject:
book, guide, how to, customer, customer service, win customers, customer complaints, pay wages, customer relations, customer personality types, roles, selling skills, upselling, cross-selling, successful selling, paycheck, loyal, loyalty, return, difficul
Subject:
Business-Customer Service
Copyright:
Series:
Perfect Phrases Series
Publication Date:
December 2010
Binding:
TRADE PAPER
Grade Level:
Professional and scholarly
Language:
English
Pages:
240
Dimensions:
8.000 x 5.000 in

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Related Subjects

Business » Customer Service

Perfect Phrases for Customer Service: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation (Perfect Phrases) Used Trade Paper
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Product details 240 pages McGraw-Hill - English 9780071745062 Reviews:
"Synopsis" by , THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

You've heard it a million times: The customer is always right. But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.

Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: Defusing bad situations before they get worseHandling complaints patiently and professionallySatisfying customers and increasing salesBuilding long-term relationships with important customers

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