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Other titles in the Perfect Phrases series:

Perfect Phrases for Conflict Resolution: Hundreds of Ready-To-Use Phrases for Encouraging a More Productive and Efficient Work Environment (Perfect Phrases)

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Perfect Phrases for Conflict Resolution: Hundreds of Ready-To-Use Phrases for Encouraging a More Productive and Efficient Work Environment (Perfect Phrases) Cover

 

Synopses & Reviews

Publisher Comments:

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement--and prevent it from spreading into an uncontrollable fire.

Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with: A micromanaging supervisor An underperforming employee A peer's disruptive work habits Unreasonable or unethical customer requests Abrupt, rude, and unprofessional coworkers

Synopsis:

Hundreds of ready-to-use phrases for solving conflicts within an organization

Synopsis:

The Right Phrase for Every Situation . . . Every Time

Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any fracas, flap, or frayand prevent it from spreading into an uncontrollable fire.

Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts for any business altercation, enabling you to rise above the conflict and focus on solving the problem. You'll possess the language you need to manage any type of conflict with superiors, peers, or employees concerning:

  • Strategy
  • Resources
  • Priorities
  • Cooperation
  • Workload

About the Author

Lawrence Polsky is a managing partner at PeopleNRG, a change management consultancy firm that specializes in optimizing "people energy" through high impact tools, programs and ideas.

Antoine Gerschel is a managing partner at PeopleNRG.

Product Details

ISBN:
9780071756167
Author:
Polsky, Lawrence
Publisher:
McGraw-Hill
Author:
Gerschel, Antoine
Author:
Polsky Lawrence
Author:
Antoine Gerschel
Subject:
Business Communication
Subject:
Business Communication - Meetings & Presentations
Subject:
Decision Making & Problem Solving
Subject:
Management - General
Subject:
book, guide, how to, business, company, workplace, office, manage, management, managing, reolve, resolving, control, controlling, conflict, argument, fight, disagreement, engage, emotion, emotional, difficult, jerk, personality, personal, boss, supervisor
Subject:
Business - General
Copyright:
Series:
Perfect Phrases Series
Publication Date:
April 2011
Binding:
TRADE PAPER
Grade Level:
Professional and scholarly
Language:
English
Pages:
176
Dimensions:
8.000 x 5.000 in

Related Subjects

Business » Communication
Business » Human Resource Management
Business » Management
Health and Self-Help » Self-Help » General

Perfect Phrases for Conflict Resolution: Hundreds of Ready-To-Use Phrases for Encouraging a More Productive and Efficient Work Environment (Perfect Phrases) Used Trade Paper
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Product details 176 pages McGraw-Hill - English 9780071756167 Reviews:
"Synopsis" by , Hundreds of ready-to-use phrases for solving conflicts within an organization
"Synopsis" by , The Right Phrase for Every Situation . . . Every Time

Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any fracas, flap, or frayand prevent it from spreading into an uncontrollable fire.

Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts for any business altercation, enabling you to rise above the conflict and focus on solving the problem. You'll possess the language you need to manage any type of conflict with superiors, peers, or employees concerning:

  • Strategy
  • Resources
  • Priorities
  • Cooperation
  • Workload

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