Perfect Phrases for Conflict Resolution: Hundreds of Ready-To-Use Phrases for Encouraging a More Productive and Efficient Work Environment (Perfect Phrases)

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement--and prevent it from spreading into an uncontrollable fire.

Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with: A micromanaging supervisor An underperforming employee A peer's disruptive work habits Unreasonable or unethical customer requests Abrupt, rude, and unprofessional coworkers

Hundreds of ready-to-use phrases for solving conflicts within an organization

The Right Phrase for Every Situation . . . Every Time

Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any fracas, flap, or frayand prevent it from spreading into an uncontrollable fire.

Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts for any business altercation, enabling you to rise above the conflict and focus on solving the problem. You'll possess the language you need to manage any type of conflict with superiors, peers, or employees concerning:

• Strategy
• Resources
• Priorities
• Cooperation
• Workload

Lawrence Polsky is a managing partner at PeopleNRG, a change management consultancy firm that specializes in optimizing "people energy" through high impact tools, programs and ideas.

Antoine Gerschel is a managing partner at PeopleNRG.