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Other titles in the IBM Press series:

Developing Quality Technical Information: A Handbook for Writers and Editors (IBM Press)

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Synopses & Reviews

Publisher Comments:

The #1 Guide to Excellence in Technical Communication—Fully Updated for Embedded Assistance, Mobile, Search, Multimedia, and More

 

Direct from IBM’s own content design experts, this guide shows you how to design product interfaces and technical information that always place users front and center. This edition has been fully revised to help you consistently deliver the right content at the right time.

 

You’ll master today’s best practices to apply nine essential characteristics of high-quality technical information: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness.

 

Coverage Includes

  • Advocating for users throughout the entire product development process
  • Delivering information in an ordered manner by following progressive disclosure techniques
  • Optimizing content so that users can find it from anywhere
  • Streamlining information for mobile delivery
  • Helping users right where they are

Whether you’re a writer, editor, information architect, user experience professional, or reviewer, this book shows you how to create great technical information, from the product design to the user interface, topics, and other media.

  • Thoroughly revised and updated
  • Extensive new coverage of self-documenting interfaces and embedded assistance
  • Updated practical guidelines and checklists
  • Hundreds of new examples

 

 

Synopsis:

Today, technical communicators have an even greater responsibility to help their organizations create easy-to-use, leading-edge products. The era of simply "papering" a product with lengthy manuals is over: now, communicators need to create self-documenting interfaces and self-correcting messages, and help product teams craft offerings that always place the user front-and-center.

 

The newest edition of IBM's classic Developing Quality Technical Information: A Handbook for Writers and Editors focuses squarely on these new realities. It introduces a new technical communications model that:

  • Involves technical communicators during the product design phase
  • Changes the way technical communicators think about their roles in developing technical content
  • Emphasizes user advocacy
  • Shows how to embrace emerging trends in product design
  • Helps writers think more and write less
  • Delivers the right content at the right time, in the most direct, clear, and minimal form possible

Drawing on IBM's unsurpassed technical communications experience, you'll discover today's best practices for meeting nine quality characteristics: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness.

 

Packed with guidelines, checklists, and before-and-after examples, Developing Quality Technical Information , Third Edition is an indispensable resource for the future of technical communication.

About the Author

The authors are all long-standing and respected members of the information development community at IBM. Although the authors have served in various roles throughout their careers, information quality has always been and continues to be their primary focus.

 

Michelle Carey is an information architect and technical editor at IBM and has taught technical communication at University of California Santa Cruz Extension. Michelle is the co-author of the book DITA Best Practices: A Roadmap for Writing, Editing, and Architecting in DITA. She is an expert on topic-based information systems, software product error messages, grammar, embedded assistance for user interfaces, and writing for international audiences. She also writes computational linguistic rules for a grammar, style, and terminology management tool. Michelle enjoys teaching, grammar, herding cats, and riding and driving anything with a lot of horsepower.

 

Moira McFadden Lanyi is an information architect and technical editor at IBM. She has experience with topic-based writing, DITA, embedded assistance, user interface design, and visual design. She created 99% of the artwork in this book. She is a co-author of the book An Introduction to IMS. Moira enjoys visiting San Francisco with her family as often as possible, cooking fresh, healthy meals, and watching her courageous son ride his unicycle and surf.

 

Deirdre Longo is an information architect and strategist at IBM. She has been a pioneer for embedded assistance in IBM: defining the scope of that term, developing standards for embedded assistance, and modeling how to work effectively in cross-disciplinary teams. She has taught webinars for the Society of Technical Communication (STC) and published articles on information architecture topics in STC’s Intercom. She is an avid yoga practitioner.

 

Eric Radzinski is a technical editor and information architect for industry-leading mainframe database software at IBM. He is a co-author of The IBM Style Guide: Conventions for Writers and Editors and is well versed in topic-based writing, embedded assistance, DITA, and writing for a global audience. Eric makes his home in San Jose, California, with his wife and their three children.

 

Shannon Rouiller is an information architect and technical editor at IBM. She has experience with quality metrics, topic-based information systems, DITA, videos, embedded assistance, and user interface design. She is a co-author of the book Designing Effective Wizards. Shannon dabbles in sports photography and likes to solve puzzles.

 

Elizabeth Wilde is an information quality strategist at IBM, developing strategies and education for developing high-quality content. She develops Acrolinx computational linguistic rules that enforce grammar, style, and DITA tagging rules. She teaches an extension course in technical writing at the University of California Santa Cruz. Her hobbies include growing cacti and succulents and collecting tattoos.

 

Table of Contents

1. Quality Technical Information

 

I. EASY TO USE

2. Task Orientation

3. Accuracy

4. Completeness

 

II. EASY TO UNDERSTAND

5. Clarity

6. Concreteness

7. Style

 

III. EASY TO FIND

8. Organization

9. Retrievability

10. Visual Effectiveness

 

IV. PUTTING IT ALL TOGETHER

11. Applying More Than One Quality Characteristic

12. Reviewing, Testing, and Evaluating Technical Information

 

V. APPENDIXES

Appendix A. Quality Checklist

Appendix B. Who Checks Which Quality Characteristics?

Appendix C. Quality Characteristics and Elements

Glossary

Index

Product Details

ISBN:
9780133118971
Author:
Carey, Michelle
Publisher:
IBM Press
Author:
Radzinski, Eric
Author:
Rouiller, Shannon
Author:
Longo, Deirdre
Author:
Wilde, Elizabeth
Author:
Lanyi, Moira McFadden
Subject:
Desktop Publishing - General
Subject:
Technical Writing
Subject:
technical writing; technical communication; software documentation; user interfaces; online help systems; topic-based writing; retrievability; embedded assistance; designing help systems; IBM documentation standards
Copyright:
Edition Description:
Trade paper
Series:
IBM Press
Publication Date:
20140626
Binding:
TRADE PAPER
Language:
English
Pages:
624
Dimensions:
8.9 x 6.9 x 0.8 in 812 gr

Related Subjects

Computers and Internet » Desktop Publishing » General
Reference » Writing » General
Reference » Writing » Writing as a Business
Science and Mathematics » Electricity » General Electronics

Developing Quality Technical Information: A Handbook for Writers and Editors (IBM Press) New Trade Paper
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$47.25 In Stock
Product details 624 pages IBM Press - English 9780133118971 Reviews:
"Synopsis" by ,

Today, technical communicators have an even greater responsibility to help their organizations create easy-to-use, leading-edge products. The era of simply "papering" a product with lengthy manuals is over: now, communicators need to create self-documenting interfaces and self-correcting messages, and help product teams craft offerings that always place the user front-and-center.

 

The newest edition of IBM's classic Developing Quality Technical Information: A Handbook for Writers and Editors focuses squarely on these new realities. It introduces a new technical communications model that:

  • Involves technical communicators during the product design phase
  • Changes the way technical communicators think about their roles in developing technical content
  • Emphasizes user advocacy
  • Shows how to embrace emerging trends in product design
  • Helps writers think more and write less
  • Delivers the right content at the right time, in the most direct, clear, and minimal form possible

Drawing on IBM's unsurpassed technical communications experience, you'll discover today's best practices for meeting nine quality characteristics: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness.

 

Packed with guidelines, checklists, and before-and-after examples, Developing Quality Technical Information , Third Edition is an indispensable resource for the future of technical communication.

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