Minecraft Adventures B2G1 Free

Special Offers see all

Enter to WIN a $100 Credit

Subscribe to PowellsBooks.news
for a chance to win.
Privacy Policy

Visit our stores

    Recently Viewed clear list

    Original Essays, Recipes | August 19, 2015

    Cara Nicoletti: IMG Ramona Quimby Yogurt-Marinated Chicken Thighs

    Note: Join us at Powell's Books at Cedar Hills Crossing on Wednesday, September 16, for an author event with Cara Nicoletti. As a kid, I read for... Continue »
    1. $19.60 Sale Hardcover add to wish list


This item may be
out of stock.

Click on the button below to search for this title in other formats.

Check for Availability
Add to Wishlist

Other titles in the Financial Times series:

Living Service: How to Deliver the Service of the Future Today (Financial Times)

Living Service: How to Deliver the Service of the Future Today (Financial Times) Cover


Synopses & Reviews

Publisher Comments:

Living Service will revolutionize service industries in the same way that lean thinking revolutionized manufacturing.’– Professor Ikujiro Nonaka, author of The Knowledge-creating Company


‘...uplifting, fascinating, provoking ... Living Service is a must- read for anyone working in partnerships or interested in co-creation.’– Lynda Gratton, London Business School


A wonderful book showing how the mind, body and soul of all organizations can be brought together in an interconnected whole to help create a sustainable future for us all.’ – Jin Tatsumura, Director, Gaia Symphony



Business is nothing without customers and, in our hypercompetitive times, customers expect great service. Living Service will help you deliver the top quality service your customers demand and deserve. The fundamentally simple, yet deliverable, actionable and effective framework of living service can bring extraordinary benefits to your company, benefits that you will see go straight to the bottom line.


Living Service will give youa uniquely powerful competitive edge. This new approach has been pioneered to great effect by Fujitsu - its customers and their customers are already enjoying the fantastic payoffs it brings. These include 30% faster deployment of services; 30% more reliable service; costs cut by more than 15%. Like the sound of that? This book tells the story of Fujitsu’s continuing journey to living service excellence and shows how you can do the same.


Book News Annotation:

"Living service" refers to the idea of giving customers the service they expect and then going beyond their expectations by genuinely engaging with the customers' needs and aligning with their strategy, technology, people, and culture. The authors believe in an approach that uses the metaphor of mind, body, and soul to reflect the organic, developmental nature of service and the deeper connection it creates between service providers and customers. A brief appendix outlines a living service agenda. Annotation ©2008 Book News, Inc., Portland, OR (booknews.com)

About the Author

Marc D. Silvester is Chief Technology Officer of Fujitsu’s services organisation, based in the UK. Marc is currently leading a Fujitsu group-wide global programme that is delivering industrialised services across Fujitsu.

Mohi U. Ahmed is Director of Strategic Development at Fujitsu’s services organisation, based in the UK. Mohi was named as one of the world’s key “idea practitioners” in Thomas H. Davenport & Laurence Prusak’s book What’s the Big Idea? (HarvardBusinessSchoolPress, 2003). 

Table of Contents

Table of Contents

About the authors


Introduction: Inside Living Service

Part 1: Mind 'Kokoro'

Chapter 1 Developing a Living Service Culture

Chapter 2 Changing the Game

Part 2: Body 'Karada'

Chapter 3 Engaging with Customers

Chapter 4 Accelerating Customers' Opportunities

Chapter 5 Delivering Great Service

Chapter 6 Co-creating the Future

Part 3: Soul 'Tamashii'

Chapter 7: Maximizing Collective Energy


Epilogue: Sustaining Service

Appendix: Your Living Service Agenda





Product Details

How to deliver the service of the future today
FT Press
Ahmed, Mohi
Ahmed, Mohi
Silvester, Marc
Customer services
Service industries
Customer Service
Customer relations
Business-Accounting and Finance
Financial Times Series
Publication Date:
January 2009
Grade Level:
College/higher education:
9.5 x 6.37 x 0.689 in 508 gr

Related Subjects

Business » Accounting and Finance
Business » Customer Service
Business » General
History and Social Science » Politics » General

Living Service: How to Deliver the Service of the Future Today (Financial Times)
0 stars - 0 reviews
$ In Stock
Product details 176 pages FT Press - English 9780273715351 Reviews:
  • back to top


Powell's City of Books is an independent bookstore in Portland, Oregon, that fills a whole city block with more than a million new, used, and out of print books. Shop those shelves — plus literally millions more books, DVDs, and gifts — here at Powells.com.