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Other titles in the Financial Times series:

A Leader's Guide to Influence: How to Use Soft Skills to Get Hard Results (Financial Times)

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A Leader's Guide to Influence: How to Use Soft Skills to Get Hard Results (Financial Times) Cover

 

Synopses & Reviews

Publisher Comments:

Shortlisted for the CMI Management Book of the Year 2011, Practical Manager Category

A Leader’s Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want.

Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners.

Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to:

- Increase your confidence and impact.

- Communicate more effectively.

- Learn different tools, techniques and approaches when working with different types of people.

- Listen and question effectively.

- Develop rapport and empathy.

- Give better feedback.

- Deal with difficult situations and cope with conflict.

Synopsis:

CREATE POWERFUL WORKING RELATIONSHIPS AND BECOME A MORE INFLUENTIAL LEADER

 

Creating effective working relationships is one of the most powerful ways to get things done at work. People skills are often described as ‘soft skills’, but there’s nothing soft about the impact they can have on your business performance. As a manager or leader, using your influence positively, working with others and getting things done through other people are critical to delivering your business objectives. This book shows you how to step up your people skills to get the results you want.

About the Author

Mike Brent is a Client and Programme Director at Ashridge. He specialises in leadership, team-building, influencing, coaching, cross cultural management, leading change and personal development. He has worked as a management trainer and consultant with many international companies such as GE, HP, Ericsson, France Telecom, ICI, Volvo and Bang & Olufsen and has a particular interest in working with management teams. Mike has extensive international experience, having run seminars world-wide including Japan, China, Uzbekistan, Thailand, Malaysia, Indonesia, USA, Canada and South America.

Mike has published a number of articles on influencing, coaching and leadership, and a book, Influencing - Skills and Techniques for Business Success (with Fiona Dent).

Fiona Dent is a Director of Executive Education at Ashridge. She manages programmes, client relationships and delivers management development solutions in the Leading People area. Fiona is also involved with her colleagues in setting the strategic direction of the organisation with a particular focus on human resources.

She has worked with a range of organisations and clients and teaches and consults across a broad spectrum of leadership, personal, interpersonal and relationship skills. Fiona has written five books including Influencing: Skills and Techniques for Business Success (Palgrave, 2006).

Table of Contents

Table of Contents (THIS IS VERY MUCH A DRAFT OUTLINE AT THIS POINT BUT GIVES A GOOD IDEA OF THE TYPES OF TOPIC TO BE COVERED)

Introduction

PART 1: THE INFLUENTIAL MANAGER’S GROUND RULES

The Influencing Process

Relational Influencing

The Working Relationship Model

Why relationships at work are so important

Relationship styles

Relationship derailers – and how to avoid them

PART 2: CRITICAL ASPECTS OF INFLUENTIAL WORKING RELATIONSHIPS

Creating and developing the right impression

Effective Listening

Asking Good Questions

Developing Trustworthiness

Mutual respect

Developing Rapport and empathy

Assertiveness 

Self-awareness

Awareness of others

Communications skills

How to Support others

Emotional management and resilience

Developing Integrity

Being Politically Astute

Being Authentic

Understanding Conflict

Working with Diversity

How to develop Judgement

Giving – and receiving Feedback

How to Challenge

PART 3: TIPS, TOOLS & TECHNIQUES

How to be appreciative

Reframing

Challenging assumptions

Readingpeople

Non verbal communication

The language of influence

Developing positive relationships

Using both brains to influence

Linking and Building

Thinking creatively

Storytelling

CONCLUSION

Product Details

ISBN:
9780273729860
Author:
Brent, Mike
Publisher:
FT Press
Author:
Dent, Fiona
Subject:
Interpersonal Relations
Subject:
Leadership
Subject:
Business Writing
Copyright:
Edition Description:
Trade paper
Series:
Financial Times Series
Publication Date:
20101027
Binding:
TRADE PAPER
Grade Level:
College/higher education:
Language:
English
Pages:
248
Dimensions:
8.5 x 5.5 x 0.722 in 395 gr

Related Subjects

Business » General
Business » Management
Business » Writing

A Leader's Guide to Influence: How to Use Soft Skills to Get Hard Results (Financial Times) New Trade Paper
0 stars - 0 reviews
$27.99 In Stock
Product details 248 pages FT Press - English 9780273729860 Reviews:
"Synopsis" by , CREATE POWERFUL WORKING RELATIONSHIPS AND BECOME A MORE INFLUENTIAL LEADER

 

Creating effective working relationships is one of the most powerful ways to get things done at work. People skills are often described as ‘soft skills’, but there’s nothing soft about the impact they can have on your business performance. As a manager or leader, using your influence positively, working with others and getting things done through other people are critical to delivering your business objectives. This book shows you how to step up your people skills to get the results you want.

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