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Apple Training Series: Mac OS X Help Desk Essentialsby Owen Linzmayer
Synopses & Reviews
With today's multiplatform, multisoftware, multieverything computing environments, as a computer support professional you?re expected to know everything about every component that makes up your environment. For Apple hardware, this book provides the solution! With lessons keyed to the learning objectives of the AppleCare Service Technician Portable and Desktop Systems certification exam, this guide is both the perfect supplement to Apple's own training class as well as a first-rate primer for computer support personnel who need to troubleshoot Macs as part of their jobs. The self-paced, step-by-step volume begins with an introduction to troubleshooting tools and practices before moving on to an exploration of common hardware and underlying technologies (LCDs, CRTs, networks, and more). Once grounded, you'll delve into the nitty-gritty operation of Apple's various desktop and portable computer models. Along the way you'll find self-quizzes and chapter tests to reinforce the knowledge. The accompanying DVD includes four service manuals with complete documentation and diagnostic tools for repairing a sample iBook, desktop Mac, PowerBook, and iMac.
The only Apple-certified book on Mac OS X, this updated best-seller will take you deep inside the latest big-cat operating system, covering everything from networking technologies to system administration, customizing the operating system, command-line programming, and more. Whether you're a support technician or simply an ardent Mac user, you'll quickly learn and master the 150+ features new to Mac OS X Tiger, including the innovative Spotlight search system, a Dashboard filled with customizable Widget mini-apps, the Automator application for building customized workflows, and more. Following the learning objectives of the Apple Certified Technical Coordinator certification exam, this self-paced book is a perfect supplement to Apple’s own training class and a first-rate primer for computer support personnel who need to troubleshoot and optimize Mac OS X as part of their jobs. Chapter review sections and quizzes summarize and reinforce gained knowledge.
The only Apple-certified book on Mac OS X, this comprehensive reference takes support technicians and ardent Mac users deep inside their operating systems, covering everything from networking technologies to system administration, customizing the operating system, command-line programming, and more. Keyed to the learning objectives of the Apple Helpdesk Specialist certification exam, the lessons in this self-paced volume serve as a perfect supplement to Apple's own training class and a first-rate primer for computer support personnel who need to troubleshoot and optimize Mac OS X as part of their jobs. Self-quizzes and chapter tests reinforce the knowledge gained along the way.
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