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This title in other editions

The People CMM: A Framework for Human Capital Management (SEI Series in Software Engineering)


The People CMM: A Framework for Human Capital Management (SEI Series in Software Engineering) Cover


Synopses & Reviews

Publisher Comments:

Organizations are now competing in two markets, one for their products and services and one for the talent required to produce or perform them. Success in the former is determined by success in the latter. The ability to compete is directly related to the ability to attract, develop, motivate, organize, and retain the talented people needed to accomplish strategic business objectives.


The People CMM, as documented in this authoritative book, is a framework for human capital management. Broadly adopted by small and large organizations worldwide, it provides proven tools for addressing strategic workforce and critical people issues. It helps organizations: 

  • Establish workforce practices aligned with current and future business objectives
  • Characterize the maturity of workforce practices
  • Guide a program of continuous workforce development
  • Integrate workforce development with continual process improvement

People CMM®, Second Edition, documents Version 2 of the People CMM and 

  • Describes practices for each maturity level, with guidance on how to interpret and apply them
  • Explains capabilities for workforce development at each maturity level
  • Shows how to apply the framework as a workforce assessment standard and a guide in planning and implementing improvement
  • Presents case studies to illustrate how the People CMM has lead organizations to effective, repeatable, and lasting success in workforce development

The book is aimed at people responsible for developing and implementing human capital strategies and plans in their organizations, managing or developing the workforce, implementing advanced workforce practices, nurturing teams, and transforming organizational culture. It is especially useful for businesses undergoing critical organizational changes.

Book News Annotation:

Software quality consultant Curtis, Hefley (Carnegie Mellon U., and Miller (Software Engineering Institute) are the developers of the People Capability Maturity Model (People CMM), a proven set of human capital management practices that provide a roadmap for continuously improving the capability of an organization's workforce, which is explained in detail in this text. An update to the 2001 People CMM, Version 2, the second edition features revised content of many practices in the People CMM; a new chapter containing eight case studies of People CMM around the world and across varied industries, from hospitality and services to high technology and pharmaceuticals; and a new chapter describing the Standard CMMI Appraisal Method for Process Improvement (SCAMPI) with People CMM. For professionals involved in organizational development and implementation of human capital strategies, workforce management or development, and organizational culture transformation. Annotation ©2009 Book News, Inc., Portland, OR (booknews.com)

About the Author

Dr. Bill Curtis is an internationally recognized authority on organizational maturity and process capability. Until recently, he was the Chief Process Officer of Borland Software Corporation and remains their Chief Process Advisor. Previously, he was a Co-Founder and Chief Technology Officer of TeraQuest Metrics in Austin Texas. (TeraQuest was acquired by Borland in 2005.) Dr. Curtis is a former Director of the Software Process Program at the Software Engineering Institute (SEI) at Carnegie Mellon University. He is a co-author of Carnegie Mellon’s Capability Maturity Model for Software, the principal architect of the People CMM, and a co-author of TeraQuest’s Business Process Maturity Model.


Prior to joining the SEI, Dr. Curtis directed research on advanced user interface technologies and the software design process at MCC, developed a global software productivity and quality measurement system at ITT’s Programming Technology Center, developed software measurement capabilities in GE’s Space Division, conducted Organizational Effectiveness programs at Weyerhaeuser, and taught statistics at the University of Washington. He has co-authored four books, published over 150 papers, and is a frequent keynote speaker.


Dr. Bill Hefley is an Associate Teaching Professor and Program Director of the MSIT Information Technology Service Management (MSIT-ITSM) program in the Institute for Software Research (ISR) at Carnegie Mellon University. He is also associated with the Information Technology Services Qualification Center (ITSqc), whose mission is to address the emerging need for capability models and qualification methods for organizations involved in the evolving Internet economy. Within the ITSqc, he is involved in model and evaluation method development. He is currently working in the areas of IT-enabled sourcing from the perspectives of both the service providers (the eSCM-SP) and clients, where he led the effort to develop the eSCM for Client Organizations (eSCM-CL). He is also an instructor for the eSCM-SP and eSCM-CL courses, as well as the eSCM Capability Determination Methods course.


Dr. Hefley teaches service science, service innovation, and sourcing management courses, and is a frequent lecturer on service innovation and global software delivery. He also supervises graduate studies and projects related to sourcing relationships, software process management, human capital management, and knowledge management. He was a Senior Member of the Technical Staff at the Software Engineering Institute (SEI) from 1987-1996 where he led the team that developed the People Capability Maturity Model (P-CMM®) and its assessment method.


He received his Ph.D. in Organization Science and Information Technology from Carnegie Mellon University. He also received an M.S. in Engineering and Public Policy from Carnegie Mellon University and an M.S.S.M from the University of Southern California. He also received baccalaureate degrees in Computer Science, Political Science and Psychology.


His research interests include human capital management, process and capability modeling, organizational capability assessment, human-computer interaction, and software engineering education. He is currently on the editorial boards of several journals and is Series Editor for the Springer book series on Service Science: Research and Innovations in the Service Economy.


Sally A. Miller is co-author of the People Capability Maturity Model Version 1 (CMU/SEI-95-mm-02) and Version 2 (CMU/SEI-01-mm-01) and a Senior Member of the Technical Staff at the Software Engineering Institute (SEI). She is one of the SEI’s instructors for the Introduction to the People-CMM Course, Intermediate Concepts of the People CMM, and Coordinator of the People-CMM Lead Appraiser Track of the SEI’s Lead Appraiser Program. As one of the first SEI-authorized People Capability Maturity Model Lead Assessors, she has led assessments for organizations across the United States. Ms. Miller also manages the SEI’s People Capability Maturity Model Project, the product suite and transition efforts. She is a guest lecturer at Carnegie Mellon University and a graduate of Grove City College with a background in human resources, teaching and consulting.

Table of Contents



Part One: The People Capability Maturity Model Overview: Background, Concepts, Structure, and Usage

Chapter 1: The Process Maturity Framework

Chapter 2: Increasing Organizational Capability through the People CMM

Chapter 3: People CMM Process Areas

Chapter 4: The Architecture of the People CMM

Chapter 5: Relationships among Process Areas

Chapter 6: Interpreting the People CMM

Chapter 7: Using the People CMM

Chapter 8: Using SCAMPI with People CMM

Chapter 9: Experience with the People CMM

Chapter 10: Case Studies in Applying the People CMM


Part Two: Process Areas of the People Capability Maturity Model

The Managed Level: Maturity Level 2


    Communication and Coordination

    Work Environment

    Performance Management

    Training and Development


The Defined Level: Maturity Level 3

    Competency Analysis

    Workforce Planning

    Competency Development

    Career Development

    Competency-Based Practices

    Workgroup Development

    Participatory Culture

The Predictable Level: Maturity Level 4

    Competency Integration

    Empowered Workgroups

    Competency-Based Assets

    Quantitative Performance Management

    Organizational Capability Management


The Optimizing Level: Maturity Level 5

    Continuous Capability Improvement

    Organizational Performance Alignment

    Continuous Workforce Innovation


Part Three: Appendices

Appendix A: References

Appendix B: Acronyms

Appendix C: Glossary of Terms

Appendix D: Practice-to-Goal Mappings for People CMM Process Areas



Product Details

Curtis, Bill
Addison-Wesley Professional
Cram101 Textbook Reviews
Hefley, William E.
Miller, Sally A.
Programming - Software Development
Human Resources & Personnel Management
Software Development & Engineering - General
Personnel management -- Data processing.
Capability maturity model (Computer software)
Human capital -- Management.
Personnel management
Software Engineering-General
Edition Description:
SEI Series in Software Engineering
Publication Date:
July 2009
Grade Level:
Professional and scholarly
9.20x7.50x1.20 in. 2.60 lbs.

Related Subjects

Business » Human Resource Management
Business » Management
Computers and Internet » Software Engineering » General
Travel » General

The People CMM: A Framework for Human Capital Management (SEI Series in Software Engineering) New Hardcover
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