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Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results

by

Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results Cover

 

Synopses & Reviews

Publisher Comments:

How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.

    

The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.  

Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers:              

- Who to write to, what to say, what to ask for  

- The names and addresses of over 600 major companies

- How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation

- Suggestions on what steps to take to avoid litigation

- Consumer Smarts for automobile buyers

- How to protect yourself from fraudulent business solicitations

- Navigating the courts to ensure the well-being of your family and children

- Help in getting proper coverage from your HMO

- And--because sometimes the world is on your side--how to write the perfect thank- you note.

Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed! is an essential resource for anyone who wants to reach out and scold somebody.

Synopsis:

The "Miss Manners" of consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.

About the Author

A consumer consultant, Ellen Haygood Phillips is the founder of Poison Pen, Inc. She lives in Alexandria, Virginia.

Product Details

ISBN:
9780375701207
Author:
Phillips, Ellen Haygood
Publisher:
Vintage Books USA
Author:
Phillips, Ellen
Location:
New York :
Subject:
Writing Skills
Subject:
Letter writing
Subject:
Commercial correspondence
Subject:
Commerce
Subject:
Consumer Guides
Subject:
Consumer complaints
Subject:
Reference/Writing
Edition Description:
Trade paper
Series:
Vintage Original
Publication Date:
19981231
Binding:
TRADE PAPER
Grade Level:
General/trade
Language:
English
Illustrations:
Yes
Pages:
352
Dimensions:
8.05x5.23x.79 in. .66 lbs.

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Related Subjects

Business » Consumer Guides
Business » General
Business » Management
Business » Writing
Reference » Writing » General

Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results New Trade Paper
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$12.75 In Stock
Product details 352 pages Vintage Books USA - English 9780375701207 Reviews:
"Synopsis" by , The "Miss Manners" of consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.
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