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The Ice Cream Maker: An Inspiring Tale about Making Quality the Key Ingredient in Everything You Do

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The Ice Cream Maker: An Inspiring Tale about Making Quality the Key Ingredient in Everything You Do Cover

 

Synopses & Reviews

Publisher Comments:

Innovation, claims quality consultant Subir Chowdhury, is part of America’s DNA. No other country in the world matches America’s creative drive and its ability to turn innovative ideas into revolutionary products–from antilock brakes and steel-belted radial tires to sophisticated software and microprocessors. But as fast as we introduce new products, we lose the markets we establish to countries that know how to manufacture higher quality versions for less money. As Japanese and European firms win market share by concentrating on quality, America is continually forced to rely on innovation to stay ahead.

In The Ice Cream Maker, Chowdhury uses a simple story to illustrate how businesses can instill quality into our culture and into every product we design, build, and market. The protagonist of the story is Peter Delvecchio, the manager of a regional ice cream company, who is determined to sell its ice cream to a flourishing national grocery chain, Natural Foods. In conversations with the Natural Foods manager, Peter learns how the extraordinarily successful retailer achieves its renowned high standard of excellence, both in the services it provides its customers and in the foods it manufactures and sells. Quality, he discovers, must be the mission of every employee; by learning to listen, enrich, and optimize, he can encourage and sustain the highest levels of quality in everything the company does.

Like Fish! and Who Moved My Cheese? The Ice Cream Maker offers an essential and universal lesson about one of industry's foremost challenges in a thoroughly engaging style. For managers and executives, small business owners and entrepreneurs, The Ice Cream Maker is a compelling, eye-opening guide to the most effective ways to achieve excellence and become industry leaders on the global stage.

Synopsis:

The author of The Power of Six Sigma explains why quality--as well as innovation--must become a key part of American business practice in order to achieve success in the global marketplace, using a fable about a regional ice cream company that discovers the importance of a high standard for excellence in every aspect of corporate culture. 40,000 first printing.

Synopsis:

Subir Chowdhury is the author of the international bestsellers The Power of Six Sigma, as well as Design for Six Sigma. As chairman and CEO of ASI Consulting Group (www.asiusa.com), he advises CEOs and senior leaders of Fortune 100 companies, and in private and public sectors all over the world, helping them make quality a part of their business culture. His works are cited frequently in the national and international media. He lives in Northville, Michigan.

Table of Contents

A bucket of ice water — Learning to listen — The secret of LEO — We don't need Steve Jobs — Striving for perfection — Bringing it home.

Product Details

ISBN:
9780385516853
Subtitle:
An Inspiring Tale about Making Quality the Key Ingredient in Everything You Do
Publisher:
Currency/Doubleday
Author:
Chowdhury, Subir
Author:
Subir Chowdhury
Subject:
Business & Economics-Management - General
Subject:
Business & Economics-Quality Control
Subject:
Business & Economics-Motivational
Subject:
Business & Economics : Quality Control
Subject:
Business & Economics : Management - General
Subject:
Business & Economics : Motivational
Subject:
Motivational
Subject:
Quality Control
Subject:
Management - General
Subject:
Management
Subject:
Total Quality Management
Subject:
Customer relations
Subject:
Business-Personal Skills
Subject:
Business-Quality and Total Quality Management TQM
Subject:
Business Writing
Subject:
Business management
Subject:
main_subject
Subject:
all_subjects
Publication Date:
20051004
Binding:
ELECTRONIC
Language:
English
Pages:
115

Related Subjects

Business » General
Business » Human Resource Management
Business » Quality and Total Quality Management TQM
Cooking and Food » Desserts and Candy » General

The Ice Cream Maker: An Inspiring Tale about Making Quality the Key Ingredient in Everything You Do
0 stars - 0 reviews
$ In Stock
Product details 115 pages Crown Publishing Group - English 9780385516853 Reviews:
"Synopsis" by , The author of The Power of Six Sigma explains why quality--as well as innovation--must become a key part of American business practice in order to achieve success in the global marketplace, using a fable about a regional ice cream company that discovers the importance of a high standard for excellence in every aspect of corporate culture. 40,000 first printing.
"Synopsis" by , Subir Chowdhury is the author of the international bestsellers The Power of Six Sigma, as well as Design for Six Sigma. As chairman and CEO of ASI Consulting Group (www.asiusa.com), he advises CEOs and senior leaders of Fortune 100 companies, and in private and public sectors all over the world, helping them make quality a part of their business culture. His works are cited frequently in the national and international media. He lives in Northville, Michigan.
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