- Used Books
- Staff Picks
- Gifts & Gift Cards
- Sell Books
- Stores & Events
- Let's Talk Books
Special Offers see all
More at Powell's
Recently Viewed clear list
New Trade Paper
Ships in 1 to 3 days
Other titles in the Practitioners series:
Practitioners #65: Collaborative Process Improvement: With Examples from the Software Worldby Celeste Labrunda Yeakley and Jeffrey D. Fiebrich.
Synopses & Reviews
"Masterfully written by Yeakley and Fiebrich, this book, Collaborative Process Improvement, offers refreshing encouragement in a worldly approach that transcends boundaries of functional processes, and provides many metaphors which may be used in human relations."
—Salvador SeBasco, Literary Director and host of the INSIDE VIEWTM show, on CNN affiliate station KNLE
The complete and practical handbook to successfully implement quality awareness at any software company
Collaborative Process Improvement specifically addresses software companies that are interested in addressing quality in human terms. Using Collaborative Process Improvement techniques builds effective processes to deliver quality products; it helps readers relate to what quality means to the end-user and provides the essential tools and methods to integrate the face of the customer into the organization's day-to-day processes. It comes complete with real-world examples that are practical and understandable to professionals in every role of a company.
Evolving from the authors' firsthand experiences in the software, semiconductor, and computer industries, Collaborative Process Improvement features practical methods that allow work to be individually mapped and analyzed, and then recombined to create an overall picture. It makes implementation easy with a wealth of checklists, templates, exercises, tips, and pitfalls to avoid. This hands-on guide covers:
There's no need for expensive tools or programs—Collaborative Process Improvement is all that software companies need to effectively build improvement processes into the daily work life of every employee.
Book News Annotation:
Designed as a guidebook with plenty of practical advice, this puts quality awareness into human terms, something you do not always see in the software world. Practitioners Yeakley and Fiebrich take readers step by step through the process of creating and running a process improvement program, starting with thoroughly understanding the situation onsite and preparing the first steps, including proposing the process and establishing leadership. They describe finding advocates and champions, initiating the program, training the organization, addressing quality issues, acknowledging cultural diversity, managing change, encouraging perpetual process improvement, engaging with supporters and detractors, assessing and evaluating progress, rewarding and recognizing wok, building meaningful quality indicators, and realigning your site with the world. This could also serve as an in-service or seminar text. Annotation ©2007 Book News, Inc., Portland, OR (booknews.com)
This practical, user-friendly handbook specifically addresses software companies that are interested in implementing effective improvement processes into the daily work life of every employee. A wealth of checklists, templates, exercises, tips, and pitfalls to avoid make it easy for readers to integrate quality awareness into their organization’s day-to-day processes at every level.
The battle cry “Do more with less” has become “Work Hard, Work Smart!” This book will help you work smart by providing an easy to understand framework where you can quickly develop Software Quality advocates throughout your organization. These easy methods will accelerate process improvements for your organization. This book provides checklists, templates, exercises, tips and pitfalls to avoid, helping you build a group of competent quality advocates within your organization while keeping the cost to a minimum.
About the Author
"..perfectly suitable for an audience with no or little previous knowledge…experienced readers can also find…reading it worthwhile." (Computing Reviews.com, June 22, 2007)
Table of Contents
List of Figures.
How to Read This Book.
Special Thanks and Acknowledgments.
Chapter 1. Your World-Understanding Your Situation and Preparing First Steps.
Chapter 2. Welcome to the World-Establishing Advocates and Champions.
Chapter 3. Drawing Your Map-Initiating your CPI Program.
Chapter 4. World Vision-Training the Organization.
Chapter 5. World Views-Addressing the Capital Q.
Chapter 6. Around the World-Acknowledging Cultural Diversity.
Chapter 7. Move Your World-Managing Change.
Chapter 8. Rock Your World-Encouraging Process Perpetual Motion.
Chapter 9. Your World of Influence-Sneezing and Spreading the Improvement Virus.
Chapter 10. World Climate-Checking for Vital Signs.
Chapter 11. World Health-Evaluating Progress.
Chapter 12. World News-Rewarding and Recognizing Work.
Chapter 13. Modern World-Building Meaningful Quality Pictures.
Chapter 14. One World-Uniting Your Change Maps with the New World View.
References and Resources.
What Our Readers Are Saying
Business » Quality and Total Quality Management TQM