- STAFF PICKS
- GIFTS + GIFT CARDS
- SELL BOOKS
- FIND A STORE
Used Trade Paper
Ships in 1 to 3 days
More copies of this ISBN
Managing Assertively: How to Improve Your People Skills: A Self-Teaching Guide (Self-Teaching Guide)by Madely Burley Allen
Synopses & Reviews
A proven program for increasing your management skills
Managing Assertively has helped tens of thousands of businesspeople become more effective managers by sharpening their people skills. Leading management trainer Madelyn Burley-Allen shows you how you, too, can learn to resolve conflicts and defuse interpersonal problems that invariably arise at work. Her step-by-step techniques, clear examples, and competence-building exercises will immediately improve your supervisory skills, sharpen your self-awareness, and make you a more confident, assertive manager. You'll learn how to:
Includes bibliographical references (p. 219-220) and index.
About the Author
Madelyn Burley-Allen, the founder and President of Dynamics of Human Behavior, has conducted over 2,000 seminars on listening and management for organizations around the world. A frequent speaker at state and national conferences, she has consulted for such companies as AT&T, DuPont, IBM, and State Compensation Insurance Funds all over the country. Her work has been covered in numerous magazines and newspapers, including Glamour and Working Woman, and she has appeared on several national television and radio shows. She is the author of Listening: The Forgotten Skill, also available from Wiley.
Table of Contents
The Gateway to Effectiveness.
Building Blocks to Managing Assertively.
Supervisory Styles: Assertive--Aggressive--Passive.
Unblocking Your Assertiveness to Build Your Self-Esteem.
Constructive Feedback: Criticism.
Giving and Receiving Positive Feedback.
Payoffs for Success.
What Our Readers Are Saying
Other books you might like
Business » Human Resource Management