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Other titles in the Jossey-Bass Business & Management series:

Breakaway: Deliver Value to Your Customers Fast! (Jossey-Bass Business & Management)

by

Breakaway: Deliver Value to Your Customers Fast! (Jossey-Bass Business & Management) Cover

 

Synopses & Reviews

Publisher Comments:

"Breakaway is a literary breakthrough! This is a business book that reads more easily than most and is as enlightening as any. Fred has succeeded in demystifying the previously arcane world of employee performance and competency management. Kudos for stripping the industry of its gobbledy-gook jargon and baring its substantive soul."

--Howard M. Block, managing director, Education Services, Banc of America Securities, LLC

"Speed and proficiency is a great and highly practical concept for gaining competitive advantage. Chuck Fred has done a beautiful job of blending the ideologies of continuous quality improvement and those of continuous learning to create an articulate and compelling case for winning through the development of people. Breakaway cuts right to the core of what differentiates winners from losers in the race to provide superior customer value."

--Gary Jusela, vice president, learning, The Home Depot

"Chuck Fred's concepts reflect the importance of business velocity, speed of decision making, and customer impact often overlooked in many popular works regarding quality in business."

--Terry J. Erdle, vice president, Sun Microsystems Educational Services

"Getting new employees up to speed rapidly--and helping current employees learn new skills--has never been more important for success. The Breakaway concepts are becoming a key competitive edge in the war to attract and utilize top talent. A quick 'cycle time to proficiency' is now a must to meet both our customer and employee needs."

--Eric J. Ross, president, Global Customer Care Services, Nortel Networks

"Breakaway reflects the winning philosophy of valuing each person as an individual with unique skills and talents. Fred recognizes that by adapting employee education and training to meet this reality, it is not only good for the person, but good for the customer and for business."

--C. William Pollard, chairman and chief executive officer, The ServiceMaster Company

Synopsis:

Today's economy is driven by the twin forces of speed and expertise. For any business to maintain its competitive edge it must provide greater value to customers in a shorter time, and the key element to providing greater value is the people within the organization. They must have the critical knowledge and skills to deliver on the promises made to customers.

In Breakaway, entrepreneurial businessman Charles Fred presents a revolutionary performance model that helps your company break away from the competition. He offers a new approach to organizational learning that will dramatically speed up the learning process and help any company save on their two most valuable resources-time and money. Breakaway provides the critical information you need for hastening the moment when each worker in your organization can convert knowledge into action to provide value to the customer, and increase the bottom line. Using the dynamic three-step breakaway approach outlined in this book, you can help your organization:

* Establish a threshold proficiency

* Accelerate the accumulation of experience

* Measure cycle time to the threshold proficiency.

By adopting this proven model, your business can significantly reduce its cycle time to proficiency.

Based on hundreds of business interviews with organizational leaders, including many from Fortune 50 companies, this practical and powerful guide offers the tools you need to transform your organization and help it break away from the competition.

Synopsis:

"Breakaway" beschreibt ein neues, revolutionäres Modell zur Steigerung der Performance und zur raschen Umsetzung von Veränderungen. Auf der Basis von Hunderten von Interviews, darunter auch mit gut einem Drittel der Fortune 50 Unternehmen wurden leistungsstarke Tools entwickelt, mit denen Sie Ihr Unternehmen verändern können. Wie? Ganz einfach, indem Sie die Lerngeschwindigkeit Ihrer Mitarbeiter erhöhen und dafür sorgen, dass das erworbene Wissen schnell in die Praxis umgesetzt wird. "Breakaway" ist ein praktischer Leitfaden für den schnellen Wandel.

About the Author

Charles L. Fred is a thought leader in performance improvement and an expert in learning speed. He is the president and CEO of Avaltus, Inc., a leading provider of e-learning services to the world's largest companies. In the past twenty years he has directed major change efforts in both the manufacturing and service industries, has consulted to successful companies around the globe, and has been a frequent speaker to major business forums and groups of senior executives. Once a nationally ranked NCAA track athlete, he continues to compete in corporate races across the country. He lives in Centennial, Colorado, with his wife, Julie, and their three teenage children.

Table of Contents

Acknowledgments.

The Author.

Product Details

ISBN:
9780787961640
Author:
Fred, Charles L.
Publisher:
Jossey-Bass
Author:
Fred, Charles L.
Location:
San Francisco
Subject:
Management
Subject:
Human Resources & Personnel Management
Subject:
Customer Service
Subject:
Entrepreneurship
Subject:
Customer services
Subject:
Sales personnel
Subject:
Customer relations
Subject:
Customer services -- Management.
Subject:
Sales personnel -- Training of.
Subject:
Business-Customer Service
Subject:
Strategic management
Copyright:
Edition Number:
1st ed.
Edition Description:
Hardcover
Series:
Jossey-Bass Business & Management Series
Series Volume:
107-56
Publication Date:
20071210
Binding:
HARDCOVER
Language:
English
Illustrations:
Yes
Pages:
160
Dimensions:
8.88x5.82x.64 in. .75 lbs.

Related Subjects

Business » Customer Service
Business » Human Resource Management
Business » Management
Business » Small Businesses » General
Business » Start Up Business
Business » Strategy

Breakaway: Deliver Value to Your Customers Fast! (Jossey-Bass Business & Management) Used Hardcover
0 stars - 0 reviews
$1.00 In Stock
Product details 160 pages Jossey-Bass - English 9780787961640 Reviews:
"Synopsis" by , Today's economy is driven by the twin forces of speed and expertise. For any business to maintain its competitive edge it must provide greater value to customers in a shorter time, and the key element to providing greater value is the people within the organization. They must have the critical knowledge and skills to deliver on the promises made to customers.

In Breakaway, entrepreneurial businessman Charles Fred presents a revolutionary performance model that helps your company break away from the competition. He offers a new approach to organizational learning that will dramatically speed up the learning process and help any company save on their two most valuable resources-time and money. Breakaway provides the critical information you need for hastening the moment when each worker in your organization can convert knowledge into action to provide value to the customer, and increase the bottom line. Using the dynamic three-step breakaway approach outlined in this book, you can help your organization:

* Establish a threshold proficiency

* Accelerate the accumulation of experience

* Measure cycle time to the threshold proficiency.

By adopting this proven model, your business can significantly reduce its cycle time to proficiency.

Based on hundreds of business interviews with organizational leaders, including many from Fortune 50 companies, this practical and powerful guide offers the tools you need to transform your organization and help it break away from the competition.

"Synopsis" by , "Breakaway" beschreibt ein neues, revolutionäres Modell zur Steigerung der Performance und zur raschen Umsetzung von Veränderungen. Auf der Basis von Hunderten von Interviews, darunter auch mit gut einem Drittel der Fortune 50 Unternehmen wurden leistungsstarke Tools entwickelt, mit denen Sie Ihr Unternehmen verändern können. Wie? Ganz einfach, indem Sie die Lerngeschwindigkeit Ihrer Mitarbeiter erhöhen und dafür sorgen, dass das erworbene Wissen schnell in die Praxis umgesetzt wird. "Breakaway" ist ein praktischer Leitfaden für den schnellen Wandel.
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