Consumer Attitudes Toward Credit Insurance (Kluwer International Series in Engineering & Computer Science)

Consumer Attitudes Toward Credit Insurance provides the findings of a survey of approximately 3600 individuals who had the opportunity to purchase credit life insurance in conjunction with all types of consumer loans, except first mortgages and credit cards. The survey that forms the basis of the book was conducted in 1993 by the Credit Research Center at Purdue University's Krannert Graduate School of Management. It replicates and expands upon four previous national studies of credit insurance consumers, done between 1970 and 1985. Despite the generally positive findings of prior research with respect to consumer attitudes toward credit insurance, several open questions remain of interest to policy makers, specifically the question of whether coercion is involved in the sale of the insurance. Consumer Attitudes Toward Credit Insurance addresses these outstanding issues. It presents a profile of who is currently being served by the credit insurance market, as well as the reasons borrowers purchase the product and their experience with the offer of credit insurance at point of sale.

Reports on the results of a survey of some 3,600 individuals and their attitudes toward purchasing credit life insurance in conjunction with all types of consumer loans except first mortgages and credit cards. Presents a profile of who is being served by the credit insurance market, as well as the reasons borrowers purchase the product, and addresses the question of whether coercion is involved in the sale of insurance. Contains the survey questionnaire and responses. Of interest to insurance industry professionals.
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1. Introduction. 2. Summary of Prior Research. 3. 1993 CRC Survey Questionnaire and Sample Design. 4. The Credit Insurance Purchase Decision: Who Buys It and Why. 5. Consumer Awareness: Actual Versus Perceived Insurance Purchase Decisions. 6. The Marketing of Credit Life Insurance. 7. The Impact of Rate Regulations on Sales Practices. 8. Summary. Appendix A. Appendix B. References. Index.