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This title in other editions
Other titles in the Artech House Telecommunications Library series:
Computer Telephony Integration (Artech House Telecommunications Library)by Rob Walters
Synopses & Reviews
This revised edition offers a comprehensive analysis of where computer telephony integration (CTI) came from and where it is going. The book provides a clear, in-depth coverage of all of CTI, including technology, standards, applications, system engineering, industry structure, the market, and future developments. The book features expanded coverage of CTI and new information on media processing, automation, and messaging.
Book News Annotation:
New edition of a text on CTI, which the author defines by quoting Lois B. Levick: "A technology platform that merges voice and data services at the functional level to add tangible benefits to business applications." Coverage includes the computer and telephone environments, CTI links, CTI protocols, networked switching and third parties, media processing technology, application creation, case studies of various providers and companies, the market for CTI, and CTI system engineering. Annotation c. by Book News, Inc., Portland, OR (firstname.lastname@example.org)
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