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Making Customers Matter (Lessons Learned)

by

Making Customers Matter (Lessons Learned) Cover

 

Synopses & Reviews

Publisher Comments:

Learn how the most accomplished leaders from around the globe have tackled their toughest challenges with Lessons Learned.

Concise and engaging, each volume in this book series offers fourteen insightful essays by top leaders in industry, the public sector, and academia on the most pressing issues they've faced. The Lessons Learned series also offers all of the lessons in their original video format, free bonus videos, and other exclusive features online.

A crucial resource for today's busy executive, Lessons Learned gives you instant access to the wisdom and expertise of the world's most talented leaders.

FEATURING INTERVIEWS WITH:

William Johnson, H.J. Heinz Company

Paul Skinner, Shell Oil Products Company

William Lamar, Jr., McDonald's USA

Jeb Dasteel, Oracle

And other top business leaders

Synopsis:

Wondering how the most accomplished leaders from around the globe have tackled their toughest challenges? Now you can find out- with Lessons Learned. Concise and engaging, each volume in this series offers 12-14 insightful essays by top leaders in industry, the public sector, and academia on the most pressing issues they've faced. The contributors share surprisingly personal anecdotes and offer authoritative and practical advice drawn from their years of hard-earned experience.

A crucial resource for today's busy executive, Lessons Learned gives you instant access to the wisdom and expertise of the world's most talented leaders.

About the Author

Fifty Lessons is a media company; the content it creates is currently available as a series of filmed interviews online, on DVD, in books and on the in-flight TV channels of selected airlines.

The growing Fifty Lessons digital library already holds more than 500 individual lessons from over 100 high profile international business leaders.

Experienced and respected leaders from industry, the public sector and academia are invited to contribute their most important lessons. The lessons are then fully indexed enabling Fifty Lessons to match its content directly to the strategic business learning objectives of its clients which include corporations, public sector organisations and educators.

Product Details

ISBN:
9781422139882
Author:
Fifty Lessons
Publisher:
Harvard Business School Press
Manufactured by:
Fifty Lessons
Manufactured:
Fifty Lessons
Subject:
Management - General
Subject:
Customer relations
Subject:
Customer relations -- Management.
Subject:
Consumer satisfaction
Subject:
Management
Subject:
Business-Customer Service
Edition Description:
Trade Paper
Series:
Lessons Learned
Publication Date:
20100531
Binding:
TRADE PAPER
Language:
English
Pages:
112
Dimensions:
7.13 x 4.38 in 3.5 oz

Related Subjects

» Business » Customer Service
» Business » Human Resource Management
» Business » Management
» Health and Self-Help » Self-Help » General

Making Customers Matter (Lessons Learned) New Trade Paper
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Product details 112 pages Harvard Business School Press - English 9781422139882 Reviews:
"Synopsis" by ,
Wondering how the most accomplished leaders from around the globe have tackled their toughest challenges? Now you can find out- with Lessons Learned. Concise and engaging, each volume in this series offers 12-14 insightful essays by top leaders in industry, the public sector, and academia on the most pressing issues they've faced. The contributors share surprisingly personal anecdotes and offer authoritative and practical advice drawn from their years of hard-earned experience.

A crucial resource for today's busy executive, Lessons Learned gives you instant access to the wisdom and expertise of the world's most talented leaders.

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