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Other titles in the Jean Andrews series:
A+ Guide to Software: Managing, Maintaining, and Troubleshooting (Jean Andrews)by Jean Andrews
Synopses & Reviews
Written by best-selling PC repair author and educator Jean Andrews, the fifth edition of A+ GUIDE TO SOFTWARE: MANAGING, MAINTAINING, AND TROUBLESHOOTING maps fully to CompTIA's 2009 A+ Exam objectives. This full-color guide is the most complete, step-by-step book available for learning the fundamentals of supporting and troubleshooting computer hardware and software. At the same time, it prepares readers to successfully pass the software portions of the A+ 220-701 and 220-702 exams. The new edition is formatted to support any teaching or learning style and course format, featuring an essentials-to-practical organization within each chapter and inclusion of tabs distinguishing exam content. Further content and live demonstrations with Jean Andrews are available on the accompanying CD, making this new edition a total solution for PC repair.
Written by best-selling author and instructor Jean Andrews, this edition maps fully to the 2006 A+ Exams. This full-color guide is designed to be the most complete, step-by-step book available for learning the fundamentals of supporting and troubleshooting computer software. Video clips are available on the accompanying CD so readers can watch the author bring concepts and technical topics to life via live demonstrations.
About the Author
Jean Andrews has more than 30 years of experience in the computer industry, including more than 13 years in the college classroom. She has worked in a variety of businesses designing, writing, and supporting application software; managing a PC repair help desk; and troubleshooting wide area networks. She has written numerous books on software, hardware, and the Internet, including the bestselling A+ GUIDE TO MANAGING AND MAINTAINING YOUR PC, 8th Edition, and A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING, Sixth Edition. She lives in north Georgia.
Table of Contents
1. Introducing Operating Systems. 2. Working with People in a Technical World. 3. Installing Windows 2000/XP/Vista. 4. Maintaining Windows. 5. Optimizing Windows. 6. Tools for Solving Windows Problems. 7, Fixing Windows Problems. 8. Networking Essentials. 9. Networking Practices. 10. Security Essentials. 11. Security Practices. Appendices. A.CompTIA A+ Acronyms. B. Keystroke Shortcuts in Windows. CD Resource Contents: Video Clips. CertBlaster Exam Preparation Software. PC Repair FAQs. eGlossary. Troubleshooting Flowcharts. Sample Reports. CompTIA A+ 2009 Mapping Grids. Appendices: ASCII Character and Set and Ansi.sys. Behind the Scenes with DEBUG. Calculating Drive Capacity on Older Drives. Electricity and Multimeters. FAT Details. How an OS Uses System Resources. Installations Using Legacy BIOS. Introducing Linux. Introducing the Mac OS. Supporting SCSI and Legacy Devices. Supporting Windows 9X/ME. The Hexadecimal Number System and Memory Addressing. Windows 9x Me Commands and Startup Disk.
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