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Original Essays | September 18, 2014

Lin Enger: IMG Knowing vs. Knowing



On a hot July evening years ago, my Toyota Tercel overheated on a flat stretch of highway north of Cedar Rapids, Iowa. A steam geyser shot up from... Continue »
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    Lin Enger 9781616203757

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Itil 2011 at a Glance (Springerbriefs in Computer Science)

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Itil 2011 at a Glance (Springerbriefs in Computer Science) Cover

 

Synopses & Reviews

Publisher Comments:

"ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference's unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL® 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.

Synopsis:

none

Table of Contents

Introduction.- List of ITIL Processes.- Service Strategy.- Service Design.- Service Transition.- Service Operation.- Continual Service Improvement.

Product Details

ISBN:
9781461438960
Author:
Long, John O.
Publisher:
Springer
Subject:
Online Services - General
Subject:
BPMN
Subject:
best practices
Subject:
ITIL
Subject:
ITIL 2011
Subject:
ITSM
Subject:
Process.
Subject:
Service Desk
Subject:
Service Menagement
Subject:
Models and Principles
Subject:
Management of Computing and Information Systems
Subject:
Innovation/Technology Management
Subject:
Management/Business for Professionals
Subject:
Business management
Copyright:
Edition Description:
2012
Series:
SpringerBriefs in Computer Science
Publication Date:
20120815
Binding:
TRADE PAPER
Language:
English
Pages:
103
Dimensions:
235 x 155 mm

Related Subjects

Business » Human Resource Management
Business » Management
Computers and Internet » Internet » Online
Science and Mathematics » Mathematics » General

Itil 2011 at a Glance (Springerbriefs in Computer Science) New Trade Paper
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Product details 103 pages Springer - English 9781461438960 Reviews:
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