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Other titles in the Morgan Kaufmann Series in Interactive Technologies series:

Contextual Design: Defining Customer-Centered Systems (Morgan Kaufmann Series in Interactive Technologies)

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Contextual Design: Defining Customer-Centered Systems (Morgan Kaufmann Series in Interactive Technologies) Cover

 

Synopses & Reviews

Publisher Comments:

This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations.

Contextual Design enables you to:

* gather detailed data about how people work and use systems

* develop a coherent picture of a whole customer population

* generate system designs from a knowledge of customer work

* diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions

"The foremost experts on contextual inquiry have packed what they know into a book of substance and intelligence. It lucidly shows how to capture the real requirements of customers adn fit designs to their needs. If you care about your customers and want to understand what they need, then you need this book."

--Larry Constantine, Principal Consultant, Constantine & Locwood, Ltd., Professor of Computing Sciences, University of Technology, Sydney (Australia), Author of Constantine on Peopleware and Software for User

"This book conveys the understanding and wisdom that they [the authors] have gained from their experience in contextual design in a form that is accessible to students and design practitioners. It will serve as a guide and handbook for the next generation of interaction designers, and as a result we can expect the usability and appropriateness of computer systems to be greatly improved."

--Terry Winograd, Stanford University

Book News Annotation:

A hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors discuss the underlying principles and applications of contextual design--a method that allows users to gather detailed information about how people work and use systems; develop a coherent picture of a whole customer population; generate systems design from a knowledge of customer work; and diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions.
Annotation c. Book News, Inc., Portland, OR (booknews.com)

Synopsis:

Contextual design is a state-of-the-art approach to designing products directly from an understanding of how the customer works and what the customer needs. Based on a method developed and taught by the authors, this is a practical, hands-on guide that articulates the underlying principles of contextual design and shows how to use them to address different problems, constraints, and organizational situations.

Synopsis:

] have gained from their experience in contextual design in a form that is accessible to students and design practitioners. It will serve as a guide and handbook for the next generation of interaction designers, and as a result we can expect the usability and appropriateness of computer systems to be greatly improved."

--Terry Winograd, Stanford University

About the Author

<>Hugh Beyer is a co-founder of <>InContext Enterprises, Inc., a firm that works with companies, coaching teams to design products, product strategies, and information systems from customer data. Hugh Beyer has pioneered the link between the customer-centered front end and object-oriented design.

<>Karen Holtzblatt is a co-founder of <>InContext Enterprises, Inc., a firm that works with companies, coaching teams to design products, product strategies, and information systems from customer data. Karen Holtzblatt developed the Contextual Inquiry field data gathering technique that forms the core of Contextual Design and is now taught and used world-wide.

InContext Enterprises, Inc., Concord, MA, U.S.A.

Table of Contents

Chapter 1 Introduction

Chapter 2 Gathering Customer Data

Chapter 3 Principles of Contextual Inquiry

Chapter 4 Contextual Inquiry in Practice

Chapter 5 A Language of Work

Chapter 6 Work Models

Chapter 7 The Interpretation Session

Chapter 8 Consolidation

Chapter 9 Creating One View of the Customer

Chapter 10 Communicating to the Organization

Chapter 11 Work Redesign

Chapter 12 Using Data to Drive Design

Chapter 13 Design from Data

Chapter 14 System Design

Chapter 15 The User Environment Design

Chapter 16 Project Planning and Strategy

Chapter 17 Prototyping as a Design Tool

Chapter 18 From Structure to User Interface

Chapter 19 Iterating with a Prototype

Chapter 20 Putting It into Practice

Product Details

ISBN:
9781558604117
Beyer, Hugh:
Beyer, Hugh
Author:
Holtzblatt, Karen
Author:
Holtzblatt, Beyer, Hugh, Karen
Author:
Beyer, Hugh
Author:
Holtzblatt, Karen
Publisher:
Morgan Kaufmann Publishers
Location:
San Francisco, Calif. :
Subject:
Computer Science
Subject:
Programming Languages - General
Subject:
Computers and computer technology
Subject:
System analysis
Subject:
Programming - Systems Analysis & Design
Subject:
System design
Subject:
Systems software
Subject:
User Interfaces
Subject:
Software Development & Engineering - Systems
Subject:
Software Engineering - Programming and Languages
Copyright:
Edition Number:
1
Series:
Morgan Kaufmann Series in Interactive Technologies
Series Volume:
1013
Publication Date:
19970931
Binding:
TRADE PAPER
Language:
English
Illustrations:
Yes
Pages:
496
Dimensions:
9.25 x 7.375 in

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Business » Accounting and Finance
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Contextual Design: Defining Customer-Centered Systems (Morgan Kaufmann Series in Interactive Technologies) Used Trade Paper
0 stars - 0 reviews
$24.00 In Stock
Product details 496 pages Morgan Kaufmann Publishers - English 9781558604117 Reviews:
"Synopsis" by , Contextual design is a state-of-the-art approach to designing products directly from an understanding of how the customer works and what the customer needs. Based on a method developed and taught by the authors, this is a practical, hands-on guide that articulates the underlying principles of contextual design and shows how to use them to address different problems, constraints, and organizational situations.
"Synopsis" by , ] have gained from their experience in contextual design in a form that is accessible to students and design practitioners. It will serve as a guide and handbook for the next generation of interaction designers, and as a result we can expect the usability and appropriateness of computer systems to be greatly improved."

--Terry Winograd, Stanford University

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