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Writing Effective Email Rev Edition

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Writing Effective Email Rev Edition Cover

 

Synopses & Reviews

Publisher Comments:

E-mail is more prevalent today than ever before. Its instantaneous nature makes it a convenient, time-saving tool for businesses. However, it is also more important than ever to take the time to write messages that are secure as well as clear and error-free. The revised edition of Writing Effective E-Mail includes an added emphasis on how to avoid workplace disasters such as lost sales, customer-service nightmares--and in the worst cases, lawsuits and financial losses--triggered by careless or poorly written e-mail. This book will also guide you in writing a comprehensive and effective e-mail policy for your organization.

Synopsis:

The revised edition of Writing Effective E-Mail includes an added emphasis on how to avoid workplace disasters such as lost sales, customer-service nightmares--and in the worst cases, lawsuits and financial losses--triggered by careless or poorly written e-mail. This book will also guide you in writing a comprehensive and effective e-mail policy for your organization.

Table of Contents

Introduction Part 1: Think Before You E-Mail Beware Potential Perils Deciding When to Use E-Mail Addressing Your E-Mail Message Replying to E-Mail Messages E-Mailing to International Audiences Part 2: Composing Your E-Mail Message Collecting Your Thoughts with the Five Ws Writing a Subject Line with Real Oomph Incorporating a Salutation and Signature Grabbing the Reader's Attention: The Lead Organizing with the Inverted Pyramid Comparing Chronological Writing Getting Started in Three Easy Steps Part 3: Keys to Effective E-Mail Striving for Simplicity Writing with Power...or Paste? Eliminating Mechanical Errors Spelling Counts! Using the Active Voice Avoiding Sexist Language Part 4: Polishing Your Cybermanners Setting the Right Tone Dodging Conversational Pitfalls Watch Your Cyberlanguage Extinguishing Flames Punctuating with Smileys and Shorthand Reviewing Netiquette Guidelines Netiquette Guidelines for Managers Part 5: Formatting Your E-Mail Message Selecting Format Settings Enhancing Readability Sending Attachments with Care Battling Electronic Viruses Part 6: Managing E-Mail Overload Controlling Your In-Box Clutter Reducing Spam Intake Organization-Wide E-Mail Management Devising an E-Mail Policy for Your Organization Using a Sample E-Mail Policy as a Guide Appendix Drafting Electronic Writing Style Guidelines for Your Organization Directory of E-Mail Hardware Authors' Suggested Responses to Exercises Glossary of E-Mail Terms Recommended Reading

Product Details

ISBN:
9781560526810
Author:
Flynn, Nancy
Author:
Flynn, Tom
Publisher:
Axzo Press
Location:
Menlo Park, Calif.
Subject:
General
Subject:
Management
Subject:
Business Writing
Subject:
Electronic mail systems
Subject:
Data Transmission Systems - Electronic Mail
Subject:
Electronic mail messages
Subject:
Economics - General
Subject:
General Computers
Subject:
Reference-Writing as a Business
Copyright:
Edition Number:
Rev. ed.
Edition Description:
Revised
Series:
50-Minute Series
Series Volume:
RP-548
Publication Date:
April 2003
Binding:
TRADE PAPER
Grade Level:
Professional and scholarly
Language:
English
Illustrations:
Yes
Pages:
128
Dimensions:
10.08x8.00x.28 in. .59 lbs.

Related Subjects

Business » Communication
Business » General
Business » Management
Business » Writing
Computers and Internet » Networking » General
History and Social Science » Economics » General
Reference » Writing » Writing as a Business

Writing Effective Email Rev Edition
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Product details 128 pages Crisp Publications - English 9781560526810 Reviews:
"Synopsis" by , The revised edition of Writing Effective E-Mail includes an added emphasis on how to avoid workplace disasters such as lost sales, customer-service nightmares--and in the worst cases, lawsuits and financial losses--triggered by careless or poorly written e-mail. This book will also guide you in writing a comprehensive and effective e-mail policy for your organization.
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