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Other titles in the Guilford Communication Series series:
Case Studies in Organizational Communication 2, Perspectives on Contemporary Work Life (97 Edition)by Beverly Davenport (ed.) Sypher
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Book News Annotation:
Twenty case studies provide various accounts of how communication contributes to organizational life, addressing an array of workplace issues including ethics, racial tension, sexual harassment, employee health, electronic mail, and automation within the context of retail, manufacturing, public service, and newspaper organizations.
Annotation c. Book News, Inc., Portland, OR (booknews.com)
An up-to-date collection of new case studies spotlighting the integral role of communication in today's workplace, this volume will succeed its highly acclaimed predecessor as a valued reference and teaching text. Based on first-hand observation, in-depth interviews, and survey research, some of the studies highlight creative and positive uses of different communication practices; others demonstrate how communication can hinder organizational functioning.
Bringing complex situations to life, the book explores key questions about how and why people work as they do today in large manufacturing companies and in small businesses, in high-tech industries, government, education, and the human services. Timely topics addressed include new communication technologies; the dynamics of teamwork; cross-cultural communication; sexual harassment; stress and burnout; and more.
Using a descriptive approach to illuminate the topic, this volume presents accounts of how organizational life is accomplished communicatively in a variety of retail, manufacturing, public service, and newspaper organizations. The cases in this book focus on the ways in which communication creates and maintains organizational realities, with some demonstrating how communication can hinder organizational functioning and others highlighting creative and positive uses of different communication practices. Providing a view of organizational life that reflects the experiences of those who have not only observed, but taken part in its functioning, this volume is unique in the breadth of issues covered, the variety of methodological choices used in gathering data, and the focus itself.
About the Author
Beverly Davenport Sypher, PhD, is Professor of Communication Studies and Divisional Dean for Social Sciences at the University of Kansas. This is the second volume of case studies that she has edited for Guilford. Her work has appeared in a variety of communication, psychology, and management journals, and she continues to focus on the kind of organizations created by the communication practices of employees. Most often she studies large-scale manufacturing organizations, but she has also helped employees of small nonprofit groups; local, state, and federal agencies, and various corporations sort out the consequences of communication choices and the possibilities of person-centered messages. Dr. Sypher is a recipient of the Speech Communication Association's Ecroyd Award for Outstanding Teaching in Higher Education and a Kemper Fellowship for Teaching Excellence at the University of Kansas.
Table of Contents
Making sense out of creativity and constraints : winning ways' GEAR for sports / Beverly Davenport Sypher, Sherianne Shuler, and Pamela A. Whitten — Conflict and communication in a research and development unit / Barbara J. O'Keefe, Bruce L. Lambert, and Carol A. Lambert — Vocabularies of motives in a crisis of academic leadership : "hell hath no fury..." / Brenda J. Allen and Phillip K. Tompkins — The many meanings of "solidarity" : the negotiation of values in the Mondragâon worker-cooperative complex under pressure / George Cheney — There's no smile on your face, Brother John : the trials and tribulations of human service work / Katherine Miller — Disciplining a teammate : control in self-managing teams / James R. Barker — The utilization of employee assistance programs at the Harding Company / Debra C. Mazloff — Reengineering at LAC : a case study of emergent network processes / Dean H. Krikorian, David R. Seibold, and Patricia L. Goode — Negotiating a Japanese buyout of a U.S. company : concepts of work as subtext / Jill Kleinberg — Submerging the emergent culture : a conflict in mission in a human service organization / Eileen Berlin Ray — The business concept and managerial control in knowledge-intensive work : a case study of discursive power / Stanley Deetz — The politics of information systems : rational designs and organizational realities / Noshir S. Contractor and Barbara J. O'Keefe — Information and organizational development : enhancing reflexivity at Alexander Center / Gary L. Kreps — I heard it through the grapevine : dealing with office rumors, politics, and total quality management / Angela J. Wilhelm and Gail T. Fairhurst — The public electronic network : interactive communication and interpersonal distance / Everett M. Rogers and Marcel M. Allbritton — Interorganizational diffusion : integrated demonstrations and the U.S. Department of Energy / James W. Dearing — Integrating electronic communication at Texaco / Gerardine DeSanctis ... et al. — Telemedicine in Kansas : using technology to bring healthcare to rural areas / Pamela S. Whitten — The uncooperative cooperative : attempting to improve employee morale at Weaver Street Market / Theodore E. Zorn — Men will be "boys" and women will be "whores" : the case of the U.S. Navy's Tailhook scandal / Michelle T. Violanti — Sexual harassment on the menu / Shereen G. Bingham — The dispossessed : case studies in reconstructing identities at the end of the organizational age / H. L. Goodall, Jr. and Eric M. Eisenberg.
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