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McDst Exams (Exams 70-271 and 70-272)by Timothy L. Warner
Synopses & Reviews
Written by a veteran in the field, this book presents a concise overview of the Microsoft Certified Desktop Support Technician certification exams, covering both the Operating Systems (70-271) and the Applications (70-272) tests. In addition to reviewing the credential and explaining how to prepare psychologically for each test, the book specific addresses each exam objective as stated by Microsoft. It encompasses the installation, configuration, troubleshooting of operating systems and software applications, addressing hardware devices and drivers, user environments, customization, and application security. In a clear and efficient manner, the book incorporates both the detailed instructions that newcomers want and the "quick-and-dry" facts needed by those familiar with the certification process. The accompanying CD-ROM offers computer-based practice tests so readers can become comfortable with the CBT format of the exam.
Book News Annotation:
Intended for future Microsoft certified desktop support technicians (MCDST), this study guide reviews the skills needed to pass the operating systems (70-271) and applications (70-272) exams. Warner (network administrator, Vanderbilt University) explains how to install Windows XP, manage user access to resources, configure hardware devices, troubleshoot network protocols, and support Office 2003 and Outlook Express 6. The CD-ROM contains practice exams.
Annotation ©2004 Book News, Inc., Portland, OR (booknews.com)
Written by a veteran in the field, this test-prep guide presents a concise overview of the Microsoft Certified Desktop Support Technician IT certification exams, covering both the Operating Systems (70-271) and the Applications (70-272) tests. In a clear and efficient manner, the book includes detailed instructions for newcomers, as well as the Rquick-and-dryS facts needed by those familiar with the certification process.
Table of Contents
Preface Part One: Overview of the MCDST Credential Chapter 2: Introduction to the MCDST Credential Chapter 3: General Strategies for the MCDST Exams Part Two: Exam 70-271: The Operating System Exam Chapter 5: Managing and Troubleshooting Access to Resources Chapter 6: Configuring and Troubleshooting Hardware Devices and Drivers Chapter 7: Configuring and Troubleshooting the Desktop and User Environments; Chapter 8: Troubleshooting Network Protocols and Services Part Three: Exam 70-272: The Applications Exam Chapter 10: Configuring and Troubleshooting Microsoft Office Applications Chapter 11: Configuring and Troubleshooting Microsoft Office Outlook and Outlook Express Chapter 12: Configuring and Troubleshooting Microsoft Internet Explorer
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