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It Essentials: PC Hardware... Vers. 4.1 (2ND 10 Edition)

by

It Essentials: PC Hardware... Vers. 4.1 (2ND 10 Edition) Cover

 

Synopses & Reviews

Please note that used books may not include additional media (study guides, CDs, DVDs, solutions manuals, etc.) as described in the publisher comments.

Publisher Comments:

IT Essentials  PC Hardware and Software Course Booklet, Version 4.1

Cisco Networking Academy

 

Your Cisco® Networking Academy® Course Booklet is designed as a study resource you can easily read, highlight, and review on the go, wherever the Internet is not available or practical:

 

•     The text is extracted directly, word-for-word, from the online course so you can highlight important points and take notes in the “Your Chapter Notes” section.

•     Headings with the exact page correlations provide a quick reference to the online course for your classroom discussions and exam preparation.

•     An icon system directs you to the online curriculum to take full advantage of the images embedded within the Networking Academy online course interface and reminds you to perform the labs, worksheets, interactive activities, Packet Tracer activities, and chapter quizzes.

 

The Course Booklet is a basic, economical paper-based resource to help you succeed with the Cisco Networking Academy online course.

 

Related Titles

 

IT Essentials: PC Hardware and Software Companion Guide,

Fourth Edition

ISBN-10: 1-58713-263-X

ISBN-13: 978-1-58713-263-6

 

IT Essentials: PC Hardware and Software Lab Manual,

Fourth Edition

ISBN-10: 1-58713-262-1

ISBN-13: 978-1-58713-262-9

 

31 Days Before Your A+ Exams, Second Edition

ISBN-10: 1-58713-260-5

ISBN-13: 978-1-58713-260-5

 

 

Synopsis:

The Cisco Networking Academy IT Essentials PC Hardware and Software course, in a low-cost, text-only booklet for easy offline studying
  • Gives IT Essentials students an inexpensive study resource that can be read wherever Internet access isn't available
  • Handy printed format lets students easily highlight and make notes
  • Page correlations link directly to the online curriculum
  • Covers the latest version of the IT Essentials PC and Software course
  • IT Essentials: PC Hardware and Software v4.1 covers the fundamentals of computer hardware and software as well as advanced concepts. The fundamentals part of the course, chapters 1-10, will help you prepare for the CompTIA A+ Essentials exam (220-701), which covers the fundamentals of computer technology, networking, and security, and validates the communication skills and professionalism required of all entry-level IT professionals. The advanced part of the course, chapters 11-16, will help you prepare for the CompTIA A+ Practical Application exam (220-702), which builds on the CompTIA A+ Essentials knowledge and skills, with more of a hands-on orientation and scenarios in which troubleshooting and tools must be applied to resolve problems. You must pass both exams to earn the CompTIA A+ certification. While extensive online study resources and comprehensive textbooks are available, many students and instructors have requested a low-cost printed resource that can be used to study in places where Internet access may not be available. This booklet is that resource. Drawn directly from the online curriculum, it covers every skill and competency covered in the latest IT Essentials PC Hardware and Software course. This booklet enables you to study offline, highlight key points, and take handwritten notes. All topics are correlated directly to online web pages, helping you easily switch between offline and online content.

    About the Author

    Cisco Networking Academy is an innovative Cisco education initiative that delivers information and communication technology skills to improve career and economic opportunities around the world. The Academy provides online courses, interactive tools, and lab activities to prepare individuals for information technology and networking careers in virtually every industry.

    Table of Contents

    Chapter 1 Introduction to the Personal Computer

    Introduction

    1.1 Explain IT industry certifications

        1.1.1 Identify education and certification

        1.1.2 Describe the A+ certification

        1.1.3 Describe the EUCIP certification

    1.2 Describe a computer system

    1.3 Identify the names, purposes, and characteristics of cases and power supplies

        1.3.1 Describe cases

        1.3.2 Describe power supplies

    1.4 Identify the names, purposes, and characteristics of internal components

        1.4.1 Identify the names, purposes, and characteristics of motherboards 8

        1.4.2 Identify the names, purposes, and characteristics of CPUs 8

        1.4.3 Identify the names, purposes, and characteristics of cooling systems

        1.4.4 Identify the names, purposes, and characteristics of ROM and RAM

        1.4.5 Identify the names, purposes, and characteristics of adapter cards

        1.4.6 Identify the names, purposes, and characteristics of storage drives

        1.4.7 Identify the names, purposes, and characteristics of internal cables

    1.5 Identify the names, purposes, and characteristics of ports and cables

        Serial Ports and Cables

        Modem Ports and Cables

        USB Ports and Cables

        FireWire Ports and Cables

        Parallel Ports and Cables

        SCSI Ports and Cables

        Network Ports and Cables

        PS/2 Ports

        Audio Ports

        Video Ports and Connectors

    1.6 Identify the names, purposes, and characteristics of input devices

    1.7 Identify the names, purposes, and characteristics of output devices

        Monitors and Projectors

        All-in-One Printer

        Speakers and Headphones

    1.8 Explain system resources and their purposes

        Interrupt Requests

        Input/Output (I/O) Port Addresses

        Direct Memory Access

    Summary

    Chapter 1 Quiz

    Your Chapter Notes

    Chapter 2 Safe Lab Procedures and Tool Use

    Introduction

    2.1 Explain the purpose of safe working conditions and procedures

        2.1.1 Identify safety procedures and potential hazards for users and technicians

        2.1.2 Identify safety procedures to protect equipment from damage and data from loss

        2.1.3 Identify safety procedures to protect the environment from contamination

    2.2 Identify tools and software used with personal computer components and their purposes

        2.2.1 Identify hardware tools and their purpose

        2.2.2 Identify software tools and their purpose

        2.2.3 Identify organizational tools and their purpose

    2.3 Implement proper tool use

        2.3.1 Demonstrate proper use of an antistatic wrist strap

        2.3.2 Demonstrate proper use of an antistatic mat

        2.3.3 Demonstrate proper use of various hand tools

        2.3.4 Demonstrate proper use of cleaning materials

    Summary

    Chapter 2 Quiz

    Your Chapter Notes

    Chapter 3 Computer Assembly - Step by Step

    Introduction

    3.1 Open the case

    3.2 Install the power supply

    3.3 Attach the components to the motherboard and install the motherboard

        3.3.1 Install a CPU and a heat sink/fan assembly

        3.3.2 Install the RAM

        3.3.3 Install the motherboard

    3.4 Install internal drives

    3.5 Install drives in external bays

        3.5.1 Install the optical drive

        3.5.2 Install the floppy drive

    3.6 Install adapter cards

        3.6.1 Install the NIC

        3.6.2 Install the wireless NIC

        3.6.3 Install the video adapter card

    3.7 Connect all internal cables

        3.7.1 Connect the power cables

        3.7.2 Connect the data cables

    3.8 Re-attach the side panels and connect external cables to the computer

        3.8.1 Re-attach the side panels to the case

        3.8.2 Connect external cables to the computer

    3.9 Boot the computer for the first time

        3.9.1 Identify beep codes

        3.9.2 Describe BIOS setup

    Summary

    Chapter 3 Quiz

    Your Chapter Notes

    Chapter 4 Basics of Preventive Maintenance and Troubleshooting

    Introduction

    4.1 Explain the purpose of preventive maintenance

        Hardware

        Software

        Benefits

    4.2 Identify the steps of the troubleshooting process

        4.2.1 Explain the purpose of data protection

        4.2.2 Identify the problem

        4.2.3 Establish a theory of probable causes

        4.2.4 Determine an exact cause

        4.2.5 Implement the solution

        4.2.6 Verify solution and full system functionality

        4.2.7 Document findings

    Summary

    Chapter 4 Quiz

    Your Chapter Notes

    Chapter 5 Fundamental Operating Systems

    Introduction

    5.1 Explain the purpose of an operating system

        5.1.1 Describe characteristics of modern operating systems

        5.1.2 Explain operating system concepts

    5.2 Describe and compare operating systems to include purpose, limitations, and compatibilities

        5.2.1 Describe desktop operating systems

        5.2.2 Describe network operating systems

    5.3 Determine operating system based on customer needs

        5.3.1 Identify applications and environments that are compatible with an operating system

        5.3.2 Determine minimum hardware requirements and compatibility with the OS platform

    5.4 Install an operating system

        5.4.1 Identify hard drive setup procedures

        5.4.2 Prepare hard drive

        5.4.3 Install the operating system using default settings

        5.4.4 Create accounts

        5.4.5 Complete the installation

        5.4.6 Describe custom installation options

        5.4.7 Identify the boot sequence files and Registry files

        5.4.8 Describe how to manipulate operating system files

        5.4.9 Describe directory structures

    5.5 Navigate a GUI (Windows)

        5.5.1 Manipulate items on the desktop

        5.5.2 Explore Control Panel applets

        5.5.3 Explore administrative tools

        5.5.4 Install, navigate, and uninstall an application

        5.5.5 Describe upgrading an operating system

    5.6 Identify and apply common preventive maintenance techniques for operating systems

        5.6.1 Create a preventive maintenance plan

        5.6.2 Schedule a task

        5.6.3 Back up the hard drive

    5.7 Troubleshoot operating systems

        5.7.1 Review the troubleshooting process

        5.7.2 Identify common problems and solutions

    Summary

    Chapter 5 Quiz

    Your Chapter Notes

    Chapter 6 Fundamental Laptops and Portable Devices

    Introduction

    6.1 Describe laptops and other portable devices

        Laptops

        PDAs and Smartphones

        6.1.1 Identify some common uses of laptops

        6.1.2 Identify some common uses of PDAs and smartphones

    6.2 Identify and describe the components of a laptop

        6.2.1 Describe the components found on the outside of the laptop

        6.2.2 Describe the components found on the inside of the laptop

        6.2.3 Describe the components found on the laptop docking station

    6.3 Compare and contrast desktop and laptop components

        6.3.1 Compare and contrast desktop and laptop motherboards

        6.3.2 Compare and contrast desktop and laptop processors

        6.3.3 Compare and contrast desktop and laptop power management

        6.3.4 Compare and contrast desktop and laptop expansion capabilities

    6.4 Explain how to configure laptops

        6.4.1 Describe how to configure power settings

        6.4.2 Describe the safe installation and removal of laptop components

        6.4.3 Laptop communication hardware installation and configuration

    6.5 Compare the different mobile phone standards

    6.6 Identify common preventive maintenance techniques for laptops and portable devices

        6.6.1 Identify appropriate cleaning procedures

        6.6.2 Identify optimal operating environments

    6.7 Describe how to troubleshoot laptops and portable devices

        6.7.1 Review the troubleshooting process

        6.7.2 Identify common problems and solutions

    Summary

    Chapter 6 Quiz

    Your Chapter Notes

    Chapter 7 Fundamental Printers and Scanners

    Introduction

    7.1 Describe the types of printers currently available

        7.1.1 Describe characteristics and capabilities of printers

        7.1.2 Describe printer to computer interfaces

        7.1.3 Describe laser printers

        7.1.4 Describe impact printers

        7.1.5 Describe inkjet printers

        7.1.6 Describe solid-ink printers

        7.1.7 Describe other printer types

    7.2 Describe the installation and configuration process for printers

        7.2.1 Describe how to set up a printer

        7.2.2 Explain how to power and connect the device using a local or network port

        7.2.3 Describe how to install and update the device driver, firmware, and RAM

        7.2.4 Identify configuration options and default settings

        7.2.5 Describe how to optimize printer performance

        7.2.6 Describe how to print a test page

        7.2.7 Describe how to share a printer

    7.3 Describe the types of scanners currently available

        7.3.1 Describe scanner types, resolution, and interfaces

        7.3.2 Describe all-in-one devices

        7.3.3 Describe flatbed scanners

        7.3.4 Describe handheld scanners

        7.3.5 Describe drum scanners

    7.4 Describe the installation and configuration process for scanners

        7.4.1 Explain how to power and connect a scanner

        7.4.2 Describe how to install and update the device driver

        7.4.3 Identify configuration options and default settings

    7.5 Identify and apply common preventive maintenance techniques for printers and scanners

        7.5.1 Describe printer maintenance

        7.5.2 Describe scanner maintenance

    7.6 Troubleshoot printers and scanners

        7.6.1 Review the troubleshooting process

        7.6.2 Identify common problems and solutions

    Summary

    Chapter 7 Quiz

    Your Chapter Notes

    Chapter 8 Fundamental Networks

    Introduction

    8.1 Explain the principles of networking

        8.1.1 Define computer networks

        8.1.2 Explain the benefits of networking

    8.2 Describe types of networks

        8.2.1 Describe a LAN

        8.2.2 Describe a WAN

        8.2.3 Describe a WLAN

        8.2.4 Explain peer-to-peer networks

        8.2.5 Explain client/server networks

    8.3 Describe basic networking concepts and technologies

        8.3.1 Explain bandwidth and data transmission

        8.3.2 Describe IP addressing

        8.3.3 Define DHCP

        8.3.4 Describe Internet protocols and applications

        8.3.5 Define ICMP

    8.4 Describe the physical components of a network

        8.4.1 Identify names, purposes, and characteristics of network devices

        8.4.2 Identify names, purposes, and characteristics of common network cables

    8.5 Describe LAN topologies and architectures

        8.5.1 Describe LAN topologies

        8.5.2 Describe LAN architectures

    8.6 Identify standards organizations

    8.7 Identify Ethernet standards

        8.7.1 Explain cabled Ethernet standards

        8.7.2 Explain wireless Ethernet standards

    8.8 Explain OSI and TCP/IP data models

        8.8.1 Define the TCP/IP model

        8.8.2 Define the OSI model

        8.8.3 Compare OSI and TCP/IP

    8.9 Describe how to configure a NIC and a modem

        8.9.1 Install or update a NIC driver

        8.9.2 Attach computer to existing network

        8.9.3 Describe the installation of a modem

    8.10 Identify names, purposes, and characteristics of other technologies used to establish connectivity

        8.10.1 Describe telephone technologies

        8.10.2 Define power line communication

        8.10.3 Define broadband

        8.10.4 Define VoIP

        8.10.5 Define VPN

    8.11 Identify and apply common preventive maintenance techniques used for networks

        Counterfeiting and the IT Industry

    8.12 Troubleshoot a network

        8.12.1 Review the troubleshooting process

        8.12.2 Identify common network problems and solutions

    Summary

    Chapter 8 Quiz

    Your Chapter Notes

    Chapter 9 Fundamental Security

    Introduction

    9.1 Explain why security is important

    9.2 Describe security threats

        9.2.1 Define viruses, worms, and Trojans

        9.2.2 Explain web security

        9.2.3 Define adware, spyware, and grayware

        9.2.4 Explain Denial of Service

        9.2.5 Describe spam and popup windows

        9.2.6 Explain social engineering

        9.2.7 Explain TCP/IP attacks

        9.2.8 Explain data wiping, hard drive destruction and recyling

    9.3 Identify security procedures

        9.3.1 Explain what is required in a basic local security policy

        9.3.2 Explain the tasks required to protect physical equipment

        9.3.3 Describe ways to protect data

        9.3.4 Describe wireless security techniques

    9.4 Identify common preventive maintenance techniques for security

        9.4.1 Explain how to update signature files for anti-virus and anti-spyware software

        9.4.2 Explain how to install operating system service packs and security patches

    9.5 Troubleshoot security

        9.5.1 Review the troubleshooting process

        9.5.2 Identify common problems and solutions

    Summary

    Chapter 9 Quiz

    Your Chapter Notes

    Chapter 10 Communication Skills

    Introduction

    10.1 Explain the relationship between communication and troubleshooting

    10.2 Describe good communication skills and professional behavior

        10.2.1 Determine the computer problem of the customer

        10.2.2 Display professional behavior with the customer

        10.2.3 Focus the customer on the problem during the call

        10.2.4 Use proper netiquette

        10.2.5 Implement time and stress management techniques

        10.2.6 Observe Service Level Agreements

        10.2.7 Follow business policies

    10.3 Explain ethics and legal aspects of working with computer technology

        Ethical Customs

        Legal Rules

    10.4 Describe call center environment and technician responsibilities

        10.4.1 Describe the call center environment

        10.4.2 Describe level-one technician responsibilities

        10.4.3 Describe level-two technician responsibilities

    Summary

    Chapter 10 Quiz

    Your Chapter Notes

    Chapter 11 Advanced Personal Computers

    Introduction

    11.1 Give an overview of field, remote, and bench technician jobs

    11.2 Explain safe lab procedures and tool use

        11.2.1 Review safe working environments and procedures

        11.2.2 Review names, purposes, characteristics, and safe and appropriate use of tools

        11.2.3 Identify potential safety hazards and implement proper safety procedures for computer components

        11.2.4 Describe environmental issues

    11.3 Describe situations requiring replacement of computer components

        11.3.1 Select a case and power supply

        11.3.2 Select a motherboard

        11.3.3 Select the CPU and heat sink/fan assembly

        11.3.4 Select RAM

        11.3.5 Select adapter cards

        11.3.6 Select storage devices and hard drives

        11.3.7 Select input and output devices

    11.4 Upgrade and configure personal computer components and peripherals

        11.4.1 Upgrade and configure a motherboard

        11.4.2 Upgrade and configure a CPU and a heat sink/fan assembly

        11.4.3 Upgrade and configure RAM

        11.4.4 Upgrade and configure BIOS

        11.4.5 Upgrade and configure storage devices and hard drives

        11.4.6 Upgrade and configure input and output devices

    11.5 Identify and apply common preventive maintenance techniques for personal computer components

        11.5.1 Clean internal components

        11.5.2 Clean the case

        11.5.3 Inspect computer components

    11.6 Troubleshoot computer components and peripherals

        11.6.1 Review the troubleshooting process

        11.6.2 Identify common problems and solutions

        11.6.3 Apply troubleshooting skills

    Summary

    Chapter 11 Quiz

    Your Chapter Notes

    Chapter 12 Advanced Operating Systems

    Introduction

    12.1 Select the appropriate operating system based on customer needs

        12.1.1 Describe operating systems

        12.1.2 Describe network operating systems

        12.1.3 Windows OS directory structures

    12.2 Install, configure, and optimize an operating system

        12.2.1 Compare and contrast a default installation and a custom installation

        12.2.2 Install Windows XP using a custom installation

        12.2.3 Create, view, and manage disks, directories, and files

        12.2.4 Identify procedures and utilities used to optimize the performance of operating systems

        12.2.5 Identify procedures and utilities used to optimize the performance of browsers

        12.2.6 Describe installation, use, and configuration of e-mail software

        12.2.7 Set screen resolution and update video driver

        12.2.8 Describe installation of a second operating system

        12.2.9 Windows CLI commands

    12.3 Describe how to upgrade operating systems

    12.4 Describe preventive maintenance procedures for operating systems

        12.4.1 Schedule automatic tasks and updates

        12.4.2 Set restore points

    12.5 Troubleshoot operating systems

        12.5.1 Review the troubleshooting process

        12.5.2 Identify common problems and solutions

        12.5.3 Apply troubleshooting skills

    Summary

    Chapter 12 Questions

    Your Chapter Notes

    Chapter 13 Advanced Laptops and Portable Devices

    Introduction

    13.1 Describe wireless communication methods for laptops and portable devices

        13.1.1 Describe Bluetooth technology

        13.1.2 Describe infrared technology

        13.1.3 Describe cellular WAN technology

        13.1.4 Describe Wi-Fi technology

        13.1.5 Describe satellite technology

    13.2 Describe repairs for laptops and portable devices

    13.3 Select laptop components

        13.3.1 Select batteries

        13.3.2 Select a docking station or port replicator

        13.3.3 Select storage devices

        13.3.4 Select additional RAM

    13.4 Describe preventive maintenance procedures for laptops

        13.4.1 Describe how to schedule and perform maintenance for laptops

        13.4.2 Explain how to manage data version control between desktops and laptops

    13.5 Describe how to troubleshoot a laptop

        13.5.1 Review the troubleshooting process

        13.5.2 Identify common problems and solutions

        13.5.3 Apply troubleshooting skills

    Summary

    Chapter 13 Quiz

    Your Chapter Notes

    Chapter 14 Advanced Printers and Scanners

    Introduction

    14.1 Describe potential safety hazards and safety procedures associated with printers and scanners

    14.2 Install and configure a local printer and scanner

        14.2.1 Connect the device to a local port

        14.2.2 Install and configure the driver and software

        14.2.3 Configure options and default setting

        14.2.4 Verify functionality

    14.3 Describe how to share a printer and a scanner on a network

        14.3.1 Describe types of print servers

        14.3.2 Describe how to install network printer software and drivers on a computer

    14.4 Upgrade and configure printers and scanners

        14.4.1 Describe printer upgrades

        14.4.2 Describe scanner optimization

    14.5 Describe printer and scanner preventive maintenance techniques

        14.5.1 Determine scheduled maintenance according to vendor guidelines

        14.5.2 Describe a suitable environment for printers and scanners

        14.5.3 Describe cleaning methods

        14.5.4 Describe checking capacity of ink cartridges and toners

    14.6 Troubleshoot printers and scanners

        14.6.1 Review the troubleshooting process

        14.6.2 Identify common problems and solutions

        14.6.3 Apply troubleshooting skills

    Summary

    Chapter 14 Quiz

    Your Chapter Notes

    Chapter 15 Advanced Networks

    Introduction

    15.1 Identify potential safety hazards and implement proper safety procedures related to networks

        15.1.1 Explain fiber-optic safety

        15.1.2 Explain cable, cable cutters, and cable cutting safety hazards

    15.2 Design a network based on the customer’s needs

        15.2.1 Determine a topology

        15.2.2 Determine protocols and network applications

    15.3 Determine the components for your customer’s network

        15.3.1 Select cable types

        15.3.2 Select an ISP connection type

        15.3.3 Select network cards

        15.3.4 Select the network device

    15.4 Implement the customer’s network

        15.4.1 Install and test the customer's network

        15.4.2 Configure the customer’s Internet and network resources

    15.5 Upgrade the customer’s network

        15.5.1 Install and configure a wireless NIC

        15.5.2 Install and configure a wireless router

        15.5.3 Test a connection

    15.6 Describe installation, configuration, and management of a simple mail server

        SMTP

        POP

        IMAP

        E-mail Server

        E-mail Server Installation

    15.7 Describe preventive maintenance procedures for networks

    15.8 Troubleshoot the network

        15.8.1 Review the troubleshooting process

        15.8.2 Identify common problems and solutions

        15.8.3 Apply troubleshooting skills

    Summary

    Chapter 15 Quiz

    Your Chapter Notes

    Chapter 16 Advanced Security

    Introduction

    16.1 Outline security requirements based on customer needs

        16.1.1 Outline a local security policy

        16.1.2 Explain when and how to use security hardware

        16.1.3 Explain when and how to use security application software

    16.2 Select security components based on customer needs

        16.2.1 Describe and compare security techniques

        16.2.2 Describe and compare access control devices

        16.2.3 Describe and compare firewall types

    16.3 Implement customer’s security policy

        16.3.1 Configure security settings

        16.3.2 Describe configuring firewall types

        16.3.3 Describe protection against malicious software

    16.4 Perform preventive maintenance on security

        16.4.1 Describe the configuration of operating system updates

        16.4.2 Maintain accounts

        16.4.3 Explain data backup procedures, access to backups, and securing physical backup media

    16.5 Troubleshoot security

        16.5.1 Review the troubleshooting process

        16.5.2 Identify common problems and solutions

        16.5.3 Apply troubleshooting skills

    Summary

    Chapter 16 Quiz

    Your Chapter Notes

    Glossary

     

     

    9781587132612    TOC    3/31/2010

     

    Product Details

    ISBN:
    9781587132612
    Author:
    Cisco Network
    Publisher:
    Cisco Press
    Author:
    Cisco Networking Academy
    Author:
    Cisco Networking Academy, First_unknown
    Subject:
    Networking - General
    Subject:
    Computers
    Subject:
    Microcomputers -- Equipment and supplies.
    Edition Description:
    Trade paper
    Series:
    Course Booklets
    Publication Date:
    20100415
    Binding:
    Paperback
    Grade Level:
    College/higher education:
    Language:
    English
    Pages:
    384
    Dimensions:
    10.70x8.40x1.00 in. 1.90 lbs.

    Related Subjects

    Computers and Internet » Computers Reference » General
    Computers and Internet » Internet » Information
    Computers and Internet » Networking » General

    It Essentials: PC Hardware... Vers. 4.1 (2ND 10 Edition) Used Trade Paper
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    $19.00 In Stock
    Product details 384 pages Cisco Press - English 9781587132612 Reviews:
    "Synopsis" by , The Cisco Networking Academy IT Essentials PC Hardware and Software course, in a low-cost, text-only booklet for easy offline studying
  • Gives IT Essentials students an inexpensive study resource that can be read wherever Internet access isn't available
  • Handy printed format lets students easily highlight and make notes
  • Page correlations link directly to the online curriculum
  • Covers the latest version of the IT Essentials PC and Software course
  • IT Essentials: PC Hardware and Software v4.1 covers the fundamentals of computer hardware and software as well as advanced concepts. The fundamentals part of the course, chapters 1-10, will help you prepare for the CompTIA A+ Essentials exam (220-701), which covers the fundamentals of computer technology, networking, and security, and validates the communication skills and professionalism required of all entry-level IT professionals. The advanced part of the course, chapters 11-16, will help you prepare for the CompTIA A+ Practical Application exam (220-702), which builds on the CompTIA A+ Essentials knowledge and skills, with more of a hands-on orientation and scenarios in which troubleshooting and tools must be applied to resolve problems. You must pass both exams to earn the CompTIA A+ certification. While extensive online study resources and comprehensive textbooks are available, many students and instructors have requested a low-cost printed resource that can be used to study in places where Internet access may not be available. This booklet is that resource. Drawn directly from the online curriculum, it covers every skill and competency covered in the latest IT Essentials PC Hardware and Software course. This booklet enables you to study offline, highlight key points, and take handwritten notes. All topics are correlated directly to online web pages, helping you easily switch between offline and online content.
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