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Other titles in the Leadership for the Common Good series:
Many Unhappy Returns : One Man's Quest To Turn Around the Most Unpopular Organization in America (05 Edition)by Charles O. Rossotti
Synopses & ReviewsPlease note that used books may not include additional media (study guides, CDs, DVDs, solutions manuals, etc.) as described in the publisher comments.
When Charles O. Rossotti became commissioner of the Internal Revenue Service in 1997, the agency had the largest customer base — and the lowest approval rating — of any institution in America. Mired in scandal, caught in a political maelstrom, and beset by profound management and technology problems, the IRS was widely dismissed as a hopelessly flawed enterprise. In Many Unhappy Returns, Rossotti — the first businessperson to head the IRS — recounts the remarkable story of his leadership and transformation of this much-maligned agency. In the glare of intense public scrutiny, he effected dramatic changes in the way the IRS did business — while it continued to collect $2 trillion in revenue.
Through fascinating accounts of heated congressional hearings, encounters with Washington bigwigs, frank exchanges with taxpayers and employees, and risky turnaround strategies, Rossotti serves up a colorful story of leadership and change against daunting odds. He also underscores why every honest taxpayer should demand reform in the broader U.S. tax system. Infused with keen wit and hard-won business wisdom, Many Unhappy Returns illuminates the perils and possibilities of leading large, complex organizations in a transparent world.
"A successful businessman but political neophyte, Rossotti was appointed commissioner of the Internal Revenue Service in 1997; this book is a matter-of-fact recounting of his five-year tenure, which included many of President Bush's changes to the code. An entertaining insider's account, it reads like the bureaucratic equivalent of a police procedural. With refreshing clarity, Rossotti describes such impediments as political pressure from the White House and the 'senseless issues that the [IRS] lawyers insisted on pursuing.' None of the villains are identified by name, but the author's determination to name and praise everyone who helped sometimes make the book read like an overlong Academy Awards acceptance speech. It succeeds as a management case study, clearly laying out Rossotti's initial analysis of apparently intractable problems, followed by the development of strategies for change, the recruitment of stakeholders and the use of skills and tricks required to shepherd the process to a successful conclusion. And the book demonstrates that dedication by honest and talented managers can produce results (even if one disagrees with them). It's also an inspiring bit of political truth telling." Publishers Weekly (Copyright Reed Business Information, Inc.)
Book News Annotation:
Rossotti is not alone in having managed 100,000 employees serving 180 million customers. He is also not alone in succeeding at turning an organization with significant political, management and technological problems into a modern business. His particular claim to fame is that he managed to do this in five years as head of the Internal Revenue Service. While he may not have succeeded at making us all love the IRS, he at the very least saw to it that significantly less of the two trillion dollars it collected each year went into sustaining outmoded operations, pathetically inadequate systems, and entrenched bad management. He describes how he made significant changes and also what remains to be changed, including the tax code and the way elected officials create budgets.
Annotation ©2005 Book News, Inc., Portland, OR (booknews.com)
Recounts the remarkable story of Rossotti's leadership and transformation of this much-maligned agency. In the glare of intense public scrutiny, he effected dramatic changes in the way the IRS did business — while it continued to collect $2 trillion in revenue.
About the Author
Rossotti is a senior adviser for the Carlyle Group in Washington, D.C. He served as IRS commissioner from 1997 to 2002 and, prior to that, as co-founder, former chairman, and CEO of American Management Systems, Inc.
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