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Interviews | September 2, 2014

Jill Owens: IMG David Mitchell: The Interview

David MitchellDavid Mitchell's newest mind-bending, time-skipping novel may be his most accomplished work yet. Written in six sections, one per decade, The Bone... Continue »
  1. $21.00 Sale Hardcover add to wish list

    The Bone Clocks

    David Mitchell 9781400065677

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Synopses & Reviews

Publisher Comments:

With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer have to knock their socks off!

Completely updated with new techniques to help the listener work successfully with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for:

  • Meeting customers' expectations and satisfying their needs.
  • Becoming easier to do business with.
  • Determining the right times to bend or break the rules.
  • Becoming fantastic fixers and powerful problem-solvers.
  • Coping effectively with "customers from hell".

Written and read in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes as well as brand-new chapters on important topics including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments.

Now more powerful than ever, this indispensable guide tells listeners how to provide better service than their customers have ever imagined.

About the Author

Performance Research Associates, Inc., was founded in 1972 by the late Ron Zemke, author of nearly 40 books on service quality and organizational effectiveness. The firm consults with large and medium-size corporations and nonprofits. It is located in Minneapolis.

Product Details

Performance Research Associates Inc
Your Coach Digital
Read by:
Pratt, Sean
James, Lloyd
Pratt, Sean
Gildan Media Corp
Pratt, Sean
Performance Research Associates, Inc.
Performance Research Associates
Personal Growth - General
Management - General
Customer Service
Customer relations
Business-Customer Service
Your Coach in a Box
Publication Date:
5.90x5.30x1.30 in. .40 lbs.
Media Run Time:

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» Business » Customer Service
» Business » Human Resource Management
» Business » Management
» Health and Self-Help » Self-Help » General

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