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Delivering Knock Your Socks Off Service (Your Coach in a Box)

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Synopses & Reviews

Publisher Comments:

With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off!

Completely updated with new techniques to help the listener work successfully with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for:



  • Meeting customers' expectations and satisfying their needs.
  • Becoming easier to do business with.
  • Determining the right times to bend or break the rules.
  • Becoming fantastic fixers and powerful problem-solvers.
  • Coping effectively with "customers from hell".

Written and read in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes as well as brand-new chapters on important topics including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments.

Now more powerful than ever, this indispensable guide tells listeners how to provide better service than their customers have ever imagined.

About the Author

Performance Research Associates, Inc., was founded in 1972 by the late Ron Zemke, author of nearly 40 books on service quality and organizational effectiveness. The firm consults with large and medium-size corporations and nonprofits. It is located in Minneapolis.

Product Details

ISBN:
9781596591738
Author:
Performance Research Associates Inc
Publisher:
Your Coach Digital
Read by:
Pratt, Sean
Read:
Pratt, Sean
Read:
James, Lloyd
Manufactured:
Gildan Media Corp
Author:
Performance Research Associates, Inc.
Author:
Performance Research Associates
Author:
Pratt, Sean
Subject:
Personal Growth - General
Subject:
Management - General
Subject:
Customer Service
Subject:
Customer relations
Subject:
Business-Customer Service
Series:
Your Coach in a Box
Publication Date:
20080805
Binding:
CD-audio
Language:
English
Dimensions:
5.90x5.30x1.30 in. .40 lbs.
Media Run Time:
315

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Related Subjects

Business » Customer Service
Business » Human Resource Management
Business » Management
Health and Self-Help » Self-Help » General

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