Minecraft Adventures B2G1 Free
 
 

Special Offers see all

Enter to WIN a $100 Credit

Subscribe to PowellsBooks.news
for a chance to win.
Privacy Policy

Visit our stores


    Recently Viewed clear list


    Q&A | August 26, 2015

    Christopher Moore: IMG Powell’s Q&A: Christopher Moore



    Note: Join us this Thursday, August 27, at Powell's Books at Cedar Hills Crossing for an author event with Christopher Moore. Describe your latest... Continue »
    1. $18.89 Sale Hardcover add to wish list

      Secondhand Souls

      Christopher Moore 9780061779787

    spacer
Qualifying orders ship free.
$81.50
New Trade Paper
Ships in 1 to 3 days
Add to Wishlist
available for shipping or prepaid pickup only
Available for In-store Pickup
in 7 to 12 days
Qty Store Section
25 Remote Warehouse Reference- Bibliography and Library Science

This title in other editions

Other titles in the Chandos Information Professional series:

A Librarian's Guide to the Internet

by

A Librarian's Guide to the Internet Cover

 

Synopses & Reviews

Publisher Comments:

Summary Librarians constantly conduct searches for their customers (and for their own use). However, the Internet and the technology are constantly changing. There is therefore a great challenge for librarians to keep up-to-date with how best to use the Internet. This book helps them achieve that goal. It covers for example: how to search in order to achieve the best results (strategies, what to ask and examples) and interpreting results (including examples). Importantly, not only does the book show how to use the Internet, but it also links this to perfect customer service - how to teach your customers what you know and how to properly interpret what your customers want. Key Features Helps a librarian deliver perfect customer service with confidence Provides practical tips and hints Is written by a highly respected and experienced practitioner Is pragmatic rather than technical The Author Jeanne Froidevaux Muller is a frequent contributor and author of columns in the respected magazine Managing Information; the author was, from 1992-2002, head of the library at the Swiss Cancer League. She built the first web page of the Cancer League and developed the library at the League from scratch. Jeanne is currently based at the public library of Thun, Switzerland, and is responsible for library systems and statistics. Contents Introduction Basis of confidence - the Internet as a tool and not something to be afraid of Data - Information - Knowledge How to search - simple strategies; what to ask; examples Interpreting results - including examples Maintaining a link list on your browser How to teach your customers what you know and how to know what your customers want Perfect customer service

Synopsis:

It is a great challenge for librarians to maintain updated Internet skills: how to search in order to achieve the best results and how to interpret results. This book also shows the reader how to integrate the Internet with improved customer service, how to teach customers, and how to properly interpret what the customers want.

Synopsis:

The book is aimed at all librarians and informational professionals: in the academic, public and private sectors. It will be of interest to both large and small libraries.

About the Author

Jeanne Froidevaux Muller is based at the Public Library of Thun, Switzerland, and is responsible for library systems and statistics.

Table of Contents

Introduction

From data to the Internet

Search strategies

Search engines, directories and gateways

Interpretation of results

Teaching customers what you know and knowing what your customers want

Keeping up to date

Perfect customer service

Product Details

ISBN:
9781843340553
Author:
Froidevaux Muller, Jeanne
Publisher:
Chandos Publishing
Author:
Muller, Jeanne Froidevaux
Subject:
Internet - World Wide Web
Subject:
Information technology
Subject:
Library & Information Science
Subject:
Web - General
Subject:
Reference-Bibliography and Library Science
Edition Description:
Paperback
Publication Date:
20031131
Binding:
TRADE PAPER
Language:
English
Pages:
200
Dimensions:
9.21 x 6.14 x 0.43 in

Related Subjects

Computers and Internet » Internet » Information
Computers and Internet » Internet » Web Publishing
Reference » Bibliography and Library Science

A Librarian's Guide to the Internet New Trade Paper
0 stars - 0 reviews
$81.50 In Stock
Product details 200 pages Chandos Publishing (Oxford) Ltd. - English 9781843340553 Reviews:
"Synopsis" by ,
It is a great challenge for librarians to maintain updated Internet skills: how to search in order to achieve the best results and how to interpret results. This book also shows the reader how to integrate the Internet with improved customer service, how to teach customers, and how to properly interpret what the customers want.
"Synopsis" by , The book is aimed at all librarians and informational professionals: in the academic, public and private sectors. It will be of interest to both large and small libraries.
spacer
spacer
  • back to top

FOLLOW US ON...

       
Powell's City of Books is an independent bookstore in Portland, Oregon, that fills a whole city block with more than a million new, used, and out of print books. Shop those shelves — plus literally millions more books, DVDs, and gifts — here at Powells.com.