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Original Essays | September 4, 2014

Edward E. Baptist: IMG The Two Bodies of The Half Has Never Been Told: Slavery and the Making of American Capitalism



My new book, The Half Has Never Been Told: Slavery and the Making of American Capitalism, is the story of two bodies. The first body was the new... Continue »
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It Outsourcing Part 2: Managing the Contract - A Management Guide

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Synopses & Reviews

Publisher Comments:

This title covers all the processes for managing the contract, from the transition phase through to normal operational service and contract termination. Developed for IT practitioners as well as commercial and contract managers, this expert guide provides practical and concise advice on best practices in:

* Good contract development as the foundation for contract management (especially service quality, performance measurement and communications)

* An appropriate governance framework

* Selecting the right individuals, with appropriate authority in key roles

* The appropriate use of external expert advice

* Continuity of people involved in the contract, right from the early stages of the RFP through transition to everyday operational service

* Effective relationship management, with mutual respect and good communications

* A collaborative customer-driven business attitude based on mutual trust and understanding and flexibility in day-to-day administration of the contract, with willingness for a 'win-win' approach when problems arise

This title complements IT Outsourcing Part 1: Contracting the Partner and, together, these two guides provide readers with a comprehensive best practice approach to this important business discipline.

Product Details

ISBN:
9789087536169
Author:
Chittenden, Jane
Publisher:
Van Haren Publishing
Subject:
Database applications
Publication Date:
20101131
Binding:
TRADE PAPER
Language:
English

Related Subjects

Business » High Tech Management
Computers and Internet » Database » Applications

It Outsourcing Part 2: Managing the Contract - A Management Guide New Trade Paper
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$34.65 In Stock
Product details pages Bernan Press - English 9789087536169 Reviews:
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