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Other titles in the J-B Leadership Challenge: Kouzes/Posner series:
J-B Leadership Challenge: Kouzes/Posner #90: Encouraging the Heart DVDby James M. Kouzes
Synopses & Reviews
This program, featuring best-selling authors and leadership experts Jim Kouzes and Barry Posner, illustrates the importance of employee recognition and presents examples of the types of rewards leaders can give to truly motivate top performance.
Many people assume that money is the only way to motivate others but Kouzes and Posner teach us that appreciation is the ultimate motivator. This program is filled with real-life examples of managers helping others believe in themselves, celebrate their uniqueness, and discover their own value. You'll meet:
Mike Truscio, Product Line Director for Honeywell Commercial Aviation, which creates guidance systems for commercial aircraft. Mike found that Honeywell needed to improve delivery times; in response, he implemented fun visual aids, “ score boards” that clearly show the company’ s goals and publicly sets the standards for performance. Nancy Tivol is the Executive Director at Sunnyvale Community Services in the Silicon Valley. This non-profit agency provides financial aid, food, and resources to low-income families. In an attempt to make better use of Sunnyvale's many volunteers, Nancy raises expectations of each individual on the team, regardless of volunteer status; she clarifies exactly what’ s needed and attempts to squeeze every minute out of the donated time. Since then, the monetary gain of the program has increased tenfold, and the food program has expanded from helping 80 to 600 families per month. Maureen Trumble works as Electric Restructuring Process Manager at Consumers Energy, a Michigan-based natural gas and electric utility company. Her challenge is tomake CE competitive by introducing technology but still keeping employees’ needs in mind. Maureen meets the challenge by paying attention to the “ little things” sending emails thanking certain employees, giving small gifts as thank-yous, and other thoughtful actions to show she cares and appreciates the employees’ hard work. Jack Little, Chief Executive Officer of The Mathworks, a Massachusetts-based software developer, supplies engineers with programming tools. Jack finds it necessary to provide inspiration and support to individuals facing difficult tasks. He finds storytelling as a way to bolster employee’ s confidence in their tasks; it shows them how to fix problems they’ re having, as well as to begin to take in the big picture of company dynamics. John Russell, Vice President of Consumers Energy, was faced with the challenge of creating an atmosphere for employees where they felt personally recognized. To achieve this in the workplace, he gives small gifts and creates time for ceremonies and celebrations; in other words, he has begun to create an environment in which employees feel they matter, and which fosters a feeling of community.
This inspirational and instructional training program shows how to master one of the most difficult and valuable leadership skills of all. It's ideal for training in leadership, general management and motivation.
Participants will learn: why it is important to find time for employee recognition how appreciation mobilizes people to excel the benefits of celebrating both individual and group achievements The seven principles of Encouraging the Heart: set clear standards, expect the best, payattention, personalize recognition, tell the story, celebrate together, and set the example.
The running time of the video is 20 minutes. The package also includes a Leader's Guide and instructions for using the video in a leadership development program.
THE MOST TRUSTED SOURCE ON BECOMING A BETTER LEADER
In this 20-minute video program, the bestselling authors of The Leadership Challenge, James M. Kouzes and Barry Z. Posner, explore the importance of employee recognition and appreciation. They present real-life case examples to illustrate the types of creative reinforcements leaders can give to truly motivate top performance.
Based on Kouzes and Posner's groundbreaking leadership model—The Five Practices of Exemplary Leadership®—Encouraging the Heart delves deep into one of the most difficult practices. While many people assume that money is a key motivator, Kouzes and Posner clearly show that personal, heart-felt appreciation is the ultimate incentive. The DVD is filled with examples of managers helping others believe in themselves, celebrate their uniqueness, and discover their own value. You'll visit a Massachusetts-based software company, The MathWorks; Michigan-based natural gas and electric utility company, Consumers Energy; a nonprofit agency in Silicon Valley, Sunnyvale Community Services; and New Jersey-based Honeywell Commercial Aviation to see the power of encouragement in action.
This instructional leadership development program shows how to master one of the most perplexing and valuable leadership skills of all. Participants will learn about the seven essentials for Encouraging the Heart—set clear standards, expect the best, pay attention, tell the story, personalize recognition, celebrate together, and set the example.
Backed by over twenty years of original research with data from more than one million leaders, The Leadership Challenge is a comprehensive leadership development program. This?must-have instructional tool for Encouraging the Heart is a perfect introduction or refresher course for your leaders.
Based on Kouzes and Posner?s groundbreaking leadership model?The Five Practices of Exemplary Leadership??Encouraging the Heart delves deep into one of the most difficult practices. While many people assume that money is a key motivator, Kouzes and Posner clearly show that personal, heart-felt appreciation is the ultimate incentive. The DVD is filled with examples of managers helping others believe in themselves, celebrate their uniqueness, and discover their own value. You?ll visit a Massachusetts-based software company, The MathWorks; Michigan-based natural gas and electric utility company, Consumers Energy; a nonprofit agency in Silicon Valley, Sunnyvale Community Services; and New Jersey-based Honeywell Commercial Aviation to see the power of encouragement in action.
The DVD runs 20 minutes.
About the Author
JAMES M. KOUZES lives in Orinda, CA. BARRY Z. POSNER lives in Monte Sereno, CA. Their website can be found at www.leadershipchallenge.com.
Jim Kouzes and Barry Posner are authors of the award-winning and best-selling book, The Leadership Challenge. Jim is an Executive Fellow at the Center for Innovation and Entrepreneurship at the Leavey School of Business, Santa Clara University and Chairman Emeritus of the Tom Peters Company. Barry is Dean of the Leavey School of Business and Professor of Leadership at Santa Clara University (Silicon Valley, California). Jim and Barry are also authors of Credibility, Encouraging the Heart, The Leadership Challenge Workshop, The Leadership Challenge Workbook, and The Leadership Journal. Their 360-degree leadership assessment instrument, The Leadership Practices Inventory (LPI) and LPI Online (www.lpionline.com) has helped develop the leadership skills of nearly 1 million people worldwide. Combined, these offerings truly make them the most trusted sources on becoming a better leader.
Table of Contents
THE FIVE PRACTICES OF EXEMPLARY LEADERSHIP.
THE SEVEN ESSENTIALS OF ENCOURAGE THE HEART.
HOW TO USE THE DVD PRESENTATION.
HOW TO USE THIS LEADER’S GUIDE.
MATERIALS AND EQUIPMENT CHECKLIST.
SYNOPSIS OF THE CASES.
SUGGESTIONS FOR A SUCCESSFUL PRESENTATION.
FREQUENTLY ASKED QUESTIONS.
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