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Operations Management for MBAs


Operations Management for MBAs Cover


Synopses & Reviews

Publisher Comments:

#LINK<>#Operations managers need a resource that will enhance their experiences with relevant examples and discussions. This fourth edition arms them with the information they’ll need to succeed. The material has been completely reorganized with a focus on the current thrusts of operations management: strategy, six sigma, lean, and supply chain management. Several case studies have been added to show how the concepts are applied on the job. The pages are now in two colors to enhance the images and exhibits integrated throughout the chapters. In addition, the heavier quantitative material is minimized to provide operations managers with just the coverage needed and examples that illustrate a particular concept.

Table of Contents

Chapter 1: Operations Strategy and Global Competitiveness/1


Customer Value/15

Strategy and Competitiveness/26

Chapter 2: Process Planning and Design/47

Forms of Transformation Systems/51

Selection of a Transformation System/73

Chapter 3: Controlling Processes/91

Monitoring and Control/94

Process Monitoring/95

Process Control/102

Controlling Service Quality/110

Chapter 4: Process Improvement: Minimizing Variation Through Six Sigma/119

Approaches for Process Improvement/124

Business Process Design (Reengineering)/125

Six Sigma and the DMAIC Improvement Process/129

Example Six Sigma Project/132

The Define Phase/133

The Measure Phase/138

The Analyze Phase/149

The Improve Phase/155

The Control Phase/158

Six Sigma in Practice/158

Chapter 5: Process Improvement: Reducing Waste Through Lean/167

History and Philosophy of Lean/171

Traditional Systems Compared with Lean/173

Specify Value/180

Identify the Value Stream/181

Make Value Flow/186

Pull Value Through the Value Stream/191

Pursue Perfection/194

Benefits of Lean/196

Lean Six Sigma/197

Chapter 6: Managing Process Improvement Projects/203

Defining a Project/206

Planning the Project/208

Scheduling the Project/218

Controlling the Project: Earned Value/233

Chapter 7: Supply Chain Management/241

Defining Supply Chain Management/246

Supply Chain Strategy/249

Supply Chain Design/253

Outsourcing and Global Sourcing/259

Inventory Management/265

Role of Information Technology/270

Successful Supply Chain Management/276

Chapter 7 Supplement A: The Beer Game/283

Chapter 7 Supplement B: The Economic Order Quantity Model/289

Chapter 8: Capacity, Scheduling, and Location Planning/297

Long-term Capacity Planning/301

Location Planning Strategies/307

Locating Pure Services/315

Effectively Utilizing Capacity Through Schedule Management/316

Short-term Capacity Planning/328

Chapter 8 Supplement: Forecasting/353

Forecasting Purposes and Methods/354

Time Series Analysis/357

Causal Forecasting with Regression/367


BPO, Incorporated: Call Center Six Sigma Project/381

Peerless Laser Processors/394

United Lock: Door Hardware Division (A)/399

Heublein: Project Management and Control System/413

D. U. Singer Hospital Products Corp./424

Automotive Builders, Inc.: The Stanhope Project/427


Product Details

Meredith, Jack R.
John Wiley & Sons
Shafer, Scott M.
Production & Operations Management
Publication Date:
255 x 199 x 14.9 mm 26.4 oz

Related Subjects

Business » Management
Business » Project Management
Business » Strategy

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