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Practical Guide To Usability Testing 2ND Editionby Joseph S. Dumas
Synopses & Reviews
Ever since publication, A Practical Guide to Usability Testing has maintained its position as the premier text in the field. This revised edition preserves the straightforward approach of the original, and an extended preface brings it up to date with all recent developments.
Beginning by defining usability, the book takes readers through all the steps for planning and conducting a usability test, analyzing data, and using the results to improve both products and processes. Included are forms that can be used or modified to conduct a usability test, and layouts of existing labs that will help readers build their own. Designed for readers:
In this volume, the authors begin by defining usability, advocating and explaining the methods of usability engineering and reviewing many techniques for assessing and assuring usability throughout the development process. They then follow all the steps in planning and conducting a usability test, analyzing data, and using the results to improve both products and processes.
This book is simply written and filled with examples from many types of products and tests. It discusses the full range of testing options from quick studies with a few subjects to more formal tests with carefully designed controls. The authors discuss the place of usability laboratories in testing as well as the skills needed to conduct a test.
Included are forms to use or modify to conduct a usability test, as well as layouts of existing labs that will help the reader build his or her own.
About the Author
Joseph S. Dumas is a chief scientist at American Institutes for Research.
Janice C. Redish is president of Redish & Associates, Inc. in Bethesda, Maryland.
Table of Contents
Preface to the First Edition
Preface to the Revised Edition
How to use this book
Part I: Concerning Usability
1. Introducing usability
2. Introducing usability testing
3. Uncovering usability needs before you design
4. Basing designs on expertise in human-computer interaction
5. Evaluating usability throughout design and development
6. Establishing a usability program in your organization
Part II: Planning and Preparing for a Usability Test
7. Planning a usability test
8. Defining goals and concerns
9. Deciding who should be participants
10. Recruiting participants
11. Selecting and organizing tasks to test
12. Creating task scenarios
13. Deciding how to measure usability
14. Preparing test materials
15. Preparing the test environment
16. Preparing the test exam
17. Conducting a pilot test
Part III: Conducting and Using the Results of a Usability Test
18. Caring for the test participants
19. Conducting the test
20. Tabulating and analyzing data
21. Recommending changes
22. Communicating the results
23. Preparing a highlight tape
24. Changing the Product and the process
References (from First Edition)
Additional Relevant Books
Appendix A - Setting up a usability lab
Appendix B - Relevant organizations and journals
What Our Readers Are Saying
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