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Communicating At Work : Principles and Practices for Business and the Professions (9TH 08 - Old Edition)


Communicating At Work : Principles and Practices for Business and the Professions (9TH 08 - Old Edition) Cover


Synopses & Reviews

Please note that used books may not include additional media (study guides, CDs, DVDs, solutions manuals, etc.) as described in the publisher comments.

Publisher Comments:

The leading text in business communication, Communicating at Work takes a pragmatic approach that features a strong multicultural focus, a heavy emphasis on effective presentations, and a pedagogical program designed to encourage group activities and skill building. Its combination of clear writing and effective use of tables makes this text an excellent teaching tool. The ninth edition provides coverage of new pedagogy, key new topics and an expansion of other important concepts including sources of on-the-job conflict, how to use informational interviews for career advancement, and stages in group problem-solving.

Book News Annotation:

In this ninth edition text, the authors (communication instructors at Santa Barbara City College and Central New Mexico Community College, respectively) update and expand on discussion of workplace communication for undergraduate and professional students of business and management. Chapters have been reorganized, and cover: how to use multimedia; cultural and ethical considerations; strategies for listening; verbal and nonverbal messages; interpersonal skills; principles of interviewing; work in teams; meetings; and strategies for giving presentations. Updated material includes an explanation of how misunderstandings are grounded in the symbolic nature of language, the benefits and dangers of using specialized business terms, and stages in group problem solving. Annotation ©2007 Book News, Inc., Portland, OR (

Table of Contents

Part One: Basics of Business and Professional Communication

Strategic Case: Sundown Bakery

1. Communicating at Work

2. Communication, Culture, and Work

Part Two: Personal Skills

Strategic Case: Computer Solutions

3. Listening

4. Verbal and Nonverbal Messages

5. Interpersonal Skills

Part Three: Interviewing

Strategic Case: Platinum Sounds

6. Principles of Interviewing

7. Types of Interviews

Part Four: Working in Groups

Strategic Case: Museum of Springfield

8. Working in Teams

9. Effective Meetings

Part Five: Making Effective Presentations

Strategic Case: Fresh Air Sports

10. Developing and Organizing the Presentation

11. Verbal and Visual Support in Presentations

12. Delivering the Presentation

13. Informative, Group, and Special-Occasion Presentations

14. Persuasive Presentations

Appendix : Business Writing

Product Details

Adler, Ronald B.
Academic Internet Publishers
Adler, Ronald B.
Cram101 Textbook Reviews
Elmhorst, Jeanne Marquardt
d B
Adler, Ronal
Business Communication
Interpersonal communication
Business Communication - General
Edition Number:
Publication Date:
October 2006
Grade Level:
College/higher education:
10.00x7.98x.80 in. 2.34 lbs.

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Related Subjects

Business » General
Business » Management
Textbooks » General

Communicating At Work : Principles and Practices for Business and the Professions (9TH 08 - Old Edition) Used Trade Paper
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