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Interplay: The Process of Interpersonal Communication
Synopses & Reviews
Now in its eleventh edition, Interplay: The Process of Interpersonal Communication provides a comprehensive and engaging introduction to communication in interpersonal relationships. Blending topics of high student interest with rich pedagogy and an inviting visual format, this leading text shows how scholarship and research can help students understand their own relationships and communicate better in everyday life.
NEW TO THE ELEVENTH EDITION
* Revised and expanded material discusses hot-button issues including the influence of social networking websites on relationship formation, cultural differences as generalizations, neurobehavioral challenges in perception, linguistic convergence/divergence, the impact of new media on listening, communicating relational commitment, repairing damaged relationships, and constructive criticism.
* New "Dark Side of Communication" sidebars--featured in each chapter--examine the more difficult and challenging issues of interpersonal communication, such as verbal abuse, compulsive talking, cyber-bullying, manipulation, the "silent treatment," and discrimination based on people's accents.
* Focus on Research sidebars--twenty of which are new to this edition--highlight current scholarship on important and interesting issues, including the impact of TV makeover shows on viewers' self-images, impression management in online dating, the phenomenon known as "gaydar," gender differences in instant messaging habits, and "friends with benefits" relationships.
* A new chapter, "Communication in Families and at Work"--drawn from the previous edition's appendices--looks at the dynamics of family and work relationships.
* Film Clip sidebars--eighteen of which are new to this edition--profile recent feature films that illustrate communication concepts. Clips include Spanglish (culture and communication), Shark Tale (identity management), Lars and the Real Girl (constructing narratives), The Devil Wears Prada (poor listening habits), The Break-Up (relational stages), and Juno (managing conflict).
* Instructor's Manual (available in paperback and CD-ROM): Includes an extensive Test Bank and suggested class activities.
* Student Success Manual: Features study tips, chapter outlines and summaries, review questions, key terms, and critical thinking exercises.
* Companion Website: Offers a wealth of resources for both students and instructors, including online self-testing and other study aids, links to a variety of communication-related websites, and "Now Playing" reviews of recent films.
Now in a new edition, Interplay: The Process of Interpersonal Communication provides a comprehensive and engaging introduction to communication in interpersonal relationships. Based on an extensive body of scholarship, Interplay cites more than 1,200 sources--almost 25% of which are new to this edition--and provides a variety of thought-provoking photos, sidebars, and cartoons that illustrate key points in the text and connect them to everyday life and popular culture.
Updated and revised throughout, the tenth edition is now more accessible and useful to students, with revisions based on detailed recommendations by leading scholars in the field.
UPDATED FEATURES OF THE TENTH EDITION
* Revised and expanded material examines the relationship between gender and language use, the pervasiveness and inevitability of casual "mindless" listening, conflict styles, co-cultures within American society, and relational maintenance.
* Focus on Research sidebars--50% of which are new to this edition--summarize current research on interesting and important topics. New profiles provide information on such topics as cell phone etiquette, self-presentation strategies of first-generation college students, unwritten rules for expressing emotions on the job, methods used by college students to discourage drinking and driving, and the functions of telling secrets in close relationships.
* Film Clips--50% of which are new to this edition--profile recent feature films that illustrate communication concepts. These clips include Crash (stereotyping), Garden State (emotional expression), 50 First Dates (relational stages), Bend It Like Beckham (relational dialectics), and Before Sunset (self-disclosure).
* An inviting new design features provocative photos and clever cartoons that reinforce concepts from the text and encourage students to explore the book's content.
* The Interplay website at www.oup.com/us/interplay offers a wealth of resources for both students and their professors--online self-testing and other study aids, links to a variety of communication-related websites, and "Now Playing" reviews of recent films.
About the Author
Ronald B. Adler is Professor of Communication Emeritus at Santa Barbara City College.
Lawrence Rosenfeld is Professor of Communication at the University of North Carolina at Chapel Hill.
Russell F. Proctor II is Professor of Communication at Northern Kentucky University.
Table of Contents
Each Chapter ends with a Summary and a list of Activities.
PART ONE: FOUNDATIONS OF INTERPERSONAL COMMUNICATION
Chapter 1: Interpersonal Process
Why We Communicate
The Communication Process
A Model of Communication
Insights from the Communication Model
Interpersonal Communication Defined
Quantitative and Qualitative Definitions
Personal and Impersonal Communication: A Matter of Balance
Interpersonal Communication and Technology
Mediated vs. Face-to-Face Communication
Challenges of Mediated Communication
Choosing the Best Communication Channel
Communication Competence Defined
Characteristics of Competent Communication
Chapter 2: Culture and Communication
Culture and Co-Culture
Interpersonal and Intercultural Communication
Cultural Values and Norms
High- versus Low-Context
Individualism versus Collectivism
Achievement versus Nurturing
Codes and Culture
Developing Intercultural Communication Competence
Motivation and Attitude
Tolerance for Ambiguity
Knowledge and Skill
Chapter 3: Communication and the Self
Communication and the Self-Concept
How the Self-Concept Develops
Characteristics of the Self-Concept
The Self-Fulfilling Prophecy and Communication
Changing Your Self-Concept
Presenting the Self: Communication as Identity Management
Public and Private Selves
Characteristics of Identity Management
Why Manage Impressions?
How Do We Manage Impressions?
Identity Management and Honesty
Disclosing the Self: Choosing What to Reveal
Models of Self-Disclosure
Benefits and Risks of Self-Disclosure
Alternatives to Self-Disclosure
Guidelines for Self-Disclosure
Chapter 4: Perceiving Others
The Perception Process
Reality Is Constructed
Steps in the Perception Process
Influences on Perception
Sex and Gender Roles
Common Tendencies in Perception
We Make Snap Judgments
We Cling to First Impressions
We Judge Ourselves More Charitably Than We Do Others
We Are Influenced by Our Expectations
We Are Influenced by the Obvious
We Assume Others Are Like Us
Synchronizing Our Perceptions
PART TWO: CREATING AND RESPONDING TO MESSAGES
Chapter 5: Language
The Nature of Language
Language Is Symbolic
Language Is Rule-Governed
Language Is Subjective
Language and Worldview
The Impact of Language
Naming and Identity
Sexism and Racism
Uses (and Abuses) of Language
Precision and Vagueness
The Language of Responsibility
Gender and Language
Extent of Gender Differences
Accounting for Gender Differences
Chapter 6: Nonverbal Communication
Nonverbal Communication Defined
Characteristics of Nonverbal Communication
All Behavior Has Communicative Value
Nonverbal Communication Is Primarily Relational
Nonverbal Communication Is Ambiguous
Nonverbal Communication Is Influenced by Culture
Functions of Nonverbal Communication
Creating and Maintaining Relationships
Types of Nonverbal Communication
Face and Eyes
Chapter 7: Listening: Understanding and Supporting Others
The Nature of Listening
The Importance of Listening
Reasons for Listening
The Challenge of Listening
Listening Is Not Easy
All Listeners Do Not Receive the Same Message
Poor Listening Habits
Components of Listening
Types of Listening Responses
Which Style to Use?
Chapter 8: Emotions
What Are Emotions?
Influences on Emotional Expression
Social Conventions and Roles
Fear of Self-Disclosure
Guidelines for Expressing Emotions
Recognize Your Feelings
Choose the Best Language
Share Multiple Feelings
Recognize the Difference between Feeling and Acting
Accept Responsibility for Your Feelings
Choose the Best Time and Place to Express Your Feelings
Managing Difficult Emotions
Facilitative and Debilitative Emotions
Thoughts Cause Feelings
Irrational Thinking and Debilitative Emotions
Minimizing Debilitative Emotions
PART THREE: DIMENSIONS OF INTERPERSONAL RELATIONSHIPS
Chapter 9: Dynamics of Interpersonal Relationships
Why We Form Relationships
Communication and Relational Dynamics
Developmental Models of Interpersonal Relationships
Dialectical Perspectives on Relational Dynamics
Maintaining relationships Through communication
Communicating About Relationships
Relational Maintenance Strategies
Repairing Damaged Relationships
Chapter 10: Communication Climate
What Is Communication Climate?
How Communication Climates Develop
Levels of Message Confirmation
Creating Positive Climates
Offering Constructive Criticism
Transforming Negative Climates
Seek More Information
Agree with the Critic
Chapter 11: Managing Conflict
What Is Conflict?
Perceived Incompatible Goals
Perceived Scarce Resources
Functional and Dysfunctional Conflicts
Integration versus Polarization
Cooperation versus Opposition
Confirmation versus Disconfirmation
Agreement versus Coercion
De-escalation versus Escalation
Focusing versus Drifting
Foresight versus Shortsightedness
Positive versus Negative Results
Compromise (Negotiated Lose-Lose)
Which Style to Use?
Conflict in Relational Systems
Complementary, Symmetrical, and Parallel Styles
Intimate and Aggressive Styles
Variables in Conflict Styles
Conflict Management in Practice
Chapter 12: Communication in Families and at Work
Communication in Families
Types of Family Communication
Elements of Family Communication
Families as Communication Systems
Roles: Family Narratives
Models for Other Relationships
Effective Communication in Families
Strive for Closeness While Respecting Boundaries
Strive for a Moderate Level of Adaptability
Encourage Confirming Messages
Deal Constructively with Conflict
Interpersonal Communication at Work
Advancing Your Career
Interviewing for Employment
Communicating in Organizations
Formal and Informal Relationships
Face-to-Face and Mediated Relationships
Relationships in Work Groups
Personal Skills in Work Groups
Leadership, Power, and Influence in Working Groups
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