Synopses & Reviews
Synopsis
10 Steps to Successful Customer Service is an essential key practice check up designed to help both front line customer service professionals and their managers' maintain focus on creating satisfied, loyal customers. From front line motivation to building trust to tackling difficult problems, this book hits all the key customer satisfaction bases. Loaded with useful examples, exercises, and worksheets, readers will find powerful ways to reconnect to their organizations and discover fresh insight into their career.
Synopsis
Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job. The 10 Steps to creating spectacular customer service - Step 1: Identify Service Motivation and Mission- Step 2: Define Great Service for Your Organization- Step 3: Form Great Relationships- Step 4: Build Trusting Relationships that Last- Step 5: Use the Law of Attraction--Be Positive- Step 6: Aggressively Solve Problems--the Bigger the Better- Step 7: Recover from Mistakes Gracefully- Step 8: Give Customers and Yourself a Break- Step 9: Keep It Cool When Things Get Hot- Step 10: Be Your Own Best Customer