Synopses & Reviews
Written by best-selling PC repair author and educator Jean Andrews, the fifth edition of A+ GUIDE TO SOFTWARE: MANAGING, MAINTAINING, AND TROUBLESHOOTING maps fully to CompTIA's 2009 A+ Exam objectives. This full-color guide is the most complete, step-by-step book available for learning the fundamentals of supporting and troubleshooting computer software. At the same time, it prepares readers to successfully pass the software portions of the A+ 220-701 and 220-702 exams. The new edition is formatted to support any teaching or learning style and course format, featuring an essentials-to-practical organization within each chapter and inclusion of tabs distinguishing exam content. Further content and live demonstrations with Jean Andrews are available on the accompanying CD, making this new edition a total solution for PC repair.
"This book is comprehensive, students like to read it, color enhancements are great. This is a textbook first and then can be used as a reference later."
"It's well-written, has good review questions, and good instructor resources. Also, the CertBlaster test prep exams from Student Downloads are an excellent resource."
"I like the step by step approach with complete images. This means that in lecture I can easily brush past these section and give shorter demonstrations because the text covers the material so well. I like the detail on other OSes in the appendix. The hands-on exercises provide the starting point for great labs without having to purchase an additional book."
"I love the fact that the software and hardware texts are complementary. When students take the sequence with me it feels almost like a year long course rather than two disconnected courses. There is enough in common between software and hardware texts that students feel totally comfortable with the 2nd text at the start but there really isn't much useless overlap between the two that it feels like a "rerun". The texts are written such that a complete beginner to the subject can understand yet the more experienced students learn as well. Great balance!"
Written by a best-selling author and instructor expressly for the classroom, the Enhanced edition of A+ Guide to Software: Managing, Maintaining, and Troubleshooting, Third Edition, Enhanced now includes free video clips on CD!
Written by best-selling author and instructor Jean Andrews, this edition maps fully to the 2006 A+ Exams. This full-color guide is designed to be the most complete, step-by-step book available for learning the fundamentals of supporting and troubleshooting computer software. Video clips are available on the accompanying CD so readers can watch the author bring concepts and technical topics to life via live demonstrations.
About the Author
Jean Andrews has more than thirty years of experience in the computer industry, including more than thirteen years in the college classroom. She has worked in a variety of businesses and corporations designing, writing, and supporting application software; managing a PC repair help desk; and troubleshooting wide area networks. She has written numerous books on software, hardware, and the Internet, including the bestselling A+ Guide to Managing and Maintaining Your PC, 6th Edition, and A+ Guide to Hardware: Managing, Maintaining and Troubleshooting, Fourth Edition. She lives in Atlanta, Georgia.
Table of Contents
1. Introducing Operating Systems. 2. Working with People in a Technical World. 3. Installing Windows 2000/XP/Vista. 4. Maintaining Windows. 5. Optimizing Windows. 6. Tools for Solving Windows Problems. 7, Fixing Windows Problems. 8. Networking Essentials. 9. Networking Practices. 10. Security Essentials. 11. Security Practices. Appendices. A.CompTIA A+ Acronyms. B. Keystroke Shortcuts in Windows. CD Resource Contents: Video Clips. CertBlaster Exam Preparation Software. PC Repair FAQs. eGlossary. Troubleshooting Flowcharts. Sample Reports. CompTIA A+ 2009 Mapping Grids. Appendices: ASCII Character and Set and Ansi.sys. Behind the Scenes with DEBUG. Calculating Drive Capacity on Older Drives. Electricity and Multimeters. FAT Details. How an OS Uses System Resources. Installations Using Legacy BIOS. Introducing Linux. Introducing the Mac OS. Supporting SCSI and Legacy Devices. Supporting Windows 9X/ME. The Hexadecimal Number System and Memory Addressing. Windows 9x Me Commands and Startup Disk.