Synopses & Reviews
Review
"...this book could easily serve as a textbook for company courses designed to provide managers with better employee management skills." -- BPTrends
Review
“With this book, Chevalier deftly bridges the gap between the practice (and jargon) of human performance technology (HPT) and the day–to-day work of line managers.” Performance Improvement
Synopsis
Winner of the International Society for Performance Improvement (ISPI) Award of Excellence for 2008
Selected for the 2008 ISPI Award of Excellence for Outstanding Communication
Foreword by Marshall Goldsmith
While many supervisors know how to identify flaws in their employees’ performance, only the best managers truly know what it takes to fix the problem. A Manager’s Guide to Improving Workplace Performanc e offers a practical, step-by-step approach to guiding employees to excellence by analyzing their problem areas, developing creative solutions, and implementing change. Employee performance expert Roger Chevalier has helped thousands of managers and human resources professionals to bring out the best in their workers. Using case studies and real-life examples, he shows supervisors how to take their employees from good to great by:
* using tools like the Performance Coaching Process, Performance Counseling Guide, and Performance Analysis Worksheets
* tailoring the amount of direction and support to an employee’s specific abilities and motivations
* applying the Situational Leadership model to teams and individual employees.
Practical and authoritative, this book offers a positive, yet realistic solution for one of the greatest workplace challenges facing managers.
Synopsis
A Manager's Guide to Improving Workplace Performanc e offers a practical, step-by-step approach to guiding employees to excellence by analyzing their problem areas, developing creative solutions, and implementing change.
Synopsis
This book offers a practical, step-by-step approach to guiding employees to excellence by analyzing their problem areas, developing creative solutions, and implementing change.
While many supervisors know how to identify flaws in their employees' performance, only the best managers truly know what it takes to fix the problem. Employee performance expert Roger Chevalier has helped thousands of managers and human resources professionals to bring out the best in their workers.
Using case studies and real-life examples, Chevalier shows supervisors how to take their employees from good to great by:
- using tools like the Performance Coaching Process,
- Performance Counseling Guide, and Performance Analysis Worksheets
- tailoring the amount of direction and support to an employee's specific abilities and motivations
- applying the Situational Leadership model to teams and individual employees.
Practical and authoritative, A Manager's Guide to Improving Workplace Performance offers a positive, yet realistic solution for one of the greatest workplace challenges facing managers.
About the Author
Roger Chevalier (Rohnert Park, CA) has nearly 30 years of experience as an expert in employee performance and training. He was the Director of Certification for the International Society for Performance Improvement (ISPI) until 2006.
Table of Contents
Contents
Foreword by Marshall Goldsmith vii
Acknowledgments ix
Introduction 1
SECTION 1: DEVELOPING THE TEAM 5
Chapter 1: The Manager as Coach 7
Chapter 2: The Manager as Leader 23
Chapter 3: The Manager as Counselor 39
Chapter 4: Motivating Your Players 53
Chapter 5: Developing Teamwork 73
SECTION 2: IDENTIFYING AND REMOVING BARRIERS TO PERFORMANCE 87
Chapter 6: Defining the Performance Gap 89
Chapter 7: Identifying the Causes of Performance Problems 101
Chapter 8: A Performance-Assessment Case Study 117
Chapter 9: Selecting the Best Solutions 131
Chapter 10: Managing Change 143
Chapter 11: Evaluating the Results of Performance-Improvement
Initiatives 155
Chapter 12: The Manager as Change Agent: A Case Study 169
SECTION 3: SYNERGY 181
Chapter 13: Using All the Tools 183
Resources and Additional Reading 201
Index 205
About the Author 211