Synopses & Reviews
Ever since publication, A Practical Guide to Usability Testing has maintained its position as the premier text in the field. This revised edition preserves the straightforward approach of the original, and an extended preface brings it up to date with all recent developments.
Beginning by defining usability, the book takes readers through all the steps for planning and conducting a usability test, analyzing data, and using the results to improve both products and processes. Included are forms that can be used or modified to conduct a usability test, and layouts of existing labs that will help readers build their own. Designed for readers:
-- considering introducing usability into their product design process
-- who are product designers, software engineers or documentation specialists trying to make their products more usable
-- wishing to incorporate usability into courses on human factors, human-computer interaction or document design.
In this volume, the authors begin by defining usability, advocating and explaining the methods of usability engineering and reviewing many techniques for assessing and assuring usability throughout the development process. They then follow all the steps in planning and conducting a usability test, analyzing data, and using the results to improve both products and processes.
This book is simply written and filled with examples from many types of products and tests. It discusses the full range of testing options from quick studies with a few subjects to more formal tests with carefully designed controls. The authors discuss the place of usability laboratories in testing as well as the skills needed to conduct a test.
Included are forms to use or modify to conduct a usability test, as well as layouts of existing labs that will help the reader build his or her own.
About the Author
Joseph S. Dumas is a chief scientist at American Institutes for Research. Janice C. Redish is president of Redish & Associates, Inc. in Bethesda, Maryland.
Table of Contents
Preface to the First EditionPreface to the Revised EditionAcknowledgmentsHow to use this book Part I: Concerning Usability
1. Introducing usability2. Introducing usability testing3. Uncovering usability needs before you design4. Basing designs on expertise in human-computer interaction5. Evaluating usability throughout design and development6. Establishing a usability program in your organization Part II: Planning and Preparing for a Usability Test
7. Planning a usability test8. Defining goals and concerns9. Deciding who should be participants10. Recruiting participants11. Selecting and organizing tasks to test12. Creating task scenarios13. Deciding how to measure usability14. Preparing test materials15. Preparing the test environment16. Preparing the test exam17. Conducting a pilot test Part III: Conducting and Using the Results of a Usability Test
18. Caring for the test participants19. Conducting the test20. Tabulating and analyzing data21. Recommending changes22. Communicating the results23. Preparing a highlight tape24. Changing the Product and the process References (from First Edition)Additional Relevant BooksAppendix A - Setting up a usability labAppendix B - Relevant organizations and journalsAuthor IndexSubject Index