Synopses & Reviews
"The best single source about the present state of knowledge of questionnaire construction."
Choice
Since it was first published more than twenty-five years ago, Asking Questions has become a classic guide for designing questionnairesthe most widely used method for collecting information about peoples attitudes and behavior. An essential tool for market researchers advertisers, pollsters, and social scientists, this thoroughly updated and definitive work combines time-proven techniques with the most current research, findings, and methods. The book presents a cognitive approach to questionnaire design and includes timely information on the Internet and electronic resources. Comprehensive and concise, Asking Questions can be used to design questionnaires for any subject area, whether administered by telephone, online, mail, in groups, or face-to-face. The book describes the design process from start to finish and is filled with illustrative examples from actual surveys. Asking Questions guides you through how to
- Determine what information is needed
- Phrase questions to minimize bias and distortion
- Obtain successful questions from existing questionnaires
- Control the level of threat
- Order questions to encourage response
- Select the best administration method
- Adapt questions and format to specific situations
- Test and validate the completed survey
- Evaluate and revise the questionnaire for improved results
Synopsis
Since it was first published more than twenty-five years ago, Asking Questionshas become a classic guide for designing questionnaires?the most widely used method for collecting information about peoples attitudes and behavior. An essential tool for market researchers advertisers, pollsters, and social scientists, this thoroughly updated and definitive work combines time-proven techniques with the most current research, findings, and methods. The book presents a cognitive approach to questionnaire design and includes timely information on the Internet and electronic resources. Comprehensive and concise, Asking Questionscan be used to design questionnaires for any subject area, whether administered by telephone, online, mail, in groups, or face-to-face. The book describes the design process from start to finish and is filled with illustrative examples from actual surveys.
Synopsis
The authors advance the state-of-the-art in questionnaire design?combining time-proven techniques with current findings and methods. Asking Questions takes the reader from start to finish in the questionnaire design process?detailing each step, and illustrating methods with examples from actual surveys. With helpful checklists and a glossary of terms, this is a comprehensive resource for anyone involved in survey research.
About the Author
SEYMOUR SUDMAN is a Walter H. Stellner Distinguished Professor of Marketing and deputy director and research professor at the Survey Research Laboratory at the University of Illinois, Urbana-Champaign. He is the author, coauthor, or editor of seventeen books.
Table of Contents
Preface and Acknowledgments.
The Authors.
Part I. Strategies for Asking Questions.
1. The Social Context of Question Asking.
Part II. Tactics for Asking Questions.
2. Asking Nonthreatening Questions About Behavior.
3. Asking Threatening Questions About Behavior.
4. Asking Questions About Attitudes and Behavioral Intentions.
5. Asking and Recording Open-Ended and Closed-Ended Questions.
6. Asking Questions that Measure Knowledge.
7. Asking Questions that Evaluate Performance.
8. Asking Psychographic Questions.
9. Asking Standard Demographic Questions.
Part III. Drafting and Crafting the Questionnaire.
10. Organizing and Designing Questionnaires.
11. Questionnaires from Start to Finish.
12. Asking Questions FAQs.
Bibliography and Recommended Readings.
Glossary.
Index.
Appendix A: List of Academic and Not-for-Profit Survey Research Organizations.
Appendix B: Illinois Liquor Control Commission: College Student Survey.
Appendix C: Faculty Retention Survey.
Appendix D: Kinko’s: Open-ended Service Satisfaction Survey.