Synopses & Reviews
"Todays constituents and donors are better informed than at any time in history. That knowledge leads to a demand of accountability on your part to show results from the financial and human resources with which youve been entrusted. To do that you must demonstrate tangible results, and those results are best captured in performance measures."
from Chapter One
Over the past decade, the Balanced Scorecard has become one of the business worlds leading methodologies for measuring organizational performance and achieving exceptional and sustainable results. From small-scale organizations to multinational conglomerates, the Balanced Scorecard has provided decision-makers with a tool to monitor their organizations from four broad, yet interrelated perspectives, and focus on those measures that are most critical to achieving success.
And its not just private-sector firms that are benefiting from the power of the Balanced Scorecard. Public and nonprofit agencies are also discovering how they can reap the benefits of this proven tool by adapting the Scorecard approach to their own goals and situations. Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies shows how you can format the "geography" of the Balanced Scorecard to fit your nonprofit or public sector enterprise, and create a versatile framework for translating big-picture organizational strategies into specific operational objectives and measures ready for implementation.
Providing a solid foundation of Balanced Scorecard knowledge from which to build, and then detailing how the approach can be tailored to the unique requirements and realities of organizations for which profit is not a primary imperative, this no-nonsense guidebook will provide you with the knowledge and confidence you need to:
- Determine needs and list specific objectives for using the Balanced Scorecard in your organization
- Gain the support ofand provide training forteam members and stakeholders
- Develop a functional and focused Balanced Scorecard, and maximize its effectiveness
Government and nonprofit agencies today face increased pressure to implement effective performance management systems and improve operational efficiency, while simultaneously remaining focused on fulfilling their missions. Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies shows you how to translate todays leading results-based management methodology to these vital sectors, and effect a truly transformational change in the way your organization measures, manages, and accomplishes its goals.
Synopsis
Hands-on guidelines for using the Balanced Scorecard within mission-driven organizations
Todays insistence on demonstrated organizational performance is not limited to private-sector corporations. Public and nonprofit agencies are also finding that, as financial resources decrease and demand for results increases, they too must institute performance goals along with programs and processes to consistently progress toward those goals.
Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies identifies the opportunitiesand helps eliminate the obstaclesof bringing the popular and proven Balanced Scorecard approach to public and nonprofit organizations.
This results-focused and practical book provides you with:
- Fundamentals of the Balanced Scorecard concept
- Advice on how to alter the "geography" of the balanced scorecard to fit public and nonprofit agencies
- Techniques for developing strategy maps and Balanced Scorecards throughout your organization
- Tools and templates to link the Balanced Scorecard with key management processes
Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies outlines the very real benefits of the field-proven Balanced Scorecard approach, and details how it can be tailored to the unique requirements and realities of nonprofit and public-sector organizations. Let it show you how to use the Balanced Scorecard to help your organization dramatically improve operational and fiscal effectivenessand better meet the needs of your stakeholders.
Synopsis
Hands-on guidelines for using the Balanced Scorecard within mission-driven organizations
Todays insistence on demonstrated organizational performance is not limited to private-sector corporations. Public and nonprofit agencies are also finding that, as financial resources decrease and demand for results increases, they too must institute performance goals along with programs and processes to consistently progress toward those goals.
Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies identifies the opportunitiesand helps eliminate the obstaclesof bringing the popular and proven Balanced Scorecard approach to public and nonprofit organizations.
This results-focused and practical book provides you with:
- Fundamentals of the Balanced Scorecard concept
- Advice on how to alter the "geography" of the balanced scorecard to fit public and nonprofit agencies
- Techniques for developing strategy maps and Balanced Scorecards throughout your organization
- Tools and templates to link the Balanced Scorecard with key management processes
Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies outlines the very real benefits of the field-proven Balanced Scorecard approach, and details how it can be tailored to the unique requirements and realities of nonprofit and public-sector organizations. Let it show you how to use the Balanced Scorecard to help your organization dramatically improve operational and fiscal effectivenessand better meet the needs of your stakeholders.
Synopsis
"The Balanced Scorecard has risen to the performance measurement challenge of the private sector and is equally well-equipped to facilitate a rapid and dramatic transition of twenty-first-century nonprofit and public organizations." from Chapter Two
The emphasis today on demonstrated organizational performance is not limited to private-sector corporations. Public and nonprofit agencies are also finding that, as financial resources decrease and demand for results increases, they too must institute performance goals along with programs and processes that consistently progress toward those goals. Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies, Second Edition empowers your organization to turn strategy into performance at every organizational level and translate your intangible resources such as innovation, customer relationships, and intellectual capital into real value.
Significantly updated and enhanced to reflect the latest theory and practice of performance management for the nonprofit and public sectors, this results-focused and practical book:
- Provides a "get-started" questionnaire for readers to assess their agency's readiness and get them started on implementation
Includes all-new cases based on the author's experience implementing the Balanced Scorecard in the public and nonprofit sectors
Offers completely revamped coverage of Strategy Maps with new sections on how to facilitate a Strategy Map session
Introduces the Office of Strategy Management (OSM), a new and vitally important function that seamlessly integrates the worlds of strategy formation and execution
Spans the entire spectrum of a Balanced Scorecard implementation
Explains how to alter the "geography" of the Balanced Scorecard to fit public and nonprofit agencies
Public and nonprofit organizations are not immune to the tempest of change swirling about our modern world. Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies, Second Edition outlines the very real benefits of the field-proven Balanced Scorecard approach, and details how it can be tailored to the unique requirements and realities of nonprofit and public-sector organizations. Let it show you how to use the Balanced Scorecard to help your organization dramatically improve strategic and fiscal effectivenessand better meet the needs of your stakeholders and board members.
Synopsis
This book provides an easy-to-follow roadmap for successfully implementing the Balanced Scorecard methodology in small- and medium-sized companies. Building on the success of the first edition, the Second Editionincludes new cases based on the author's experience implementing the balanced scorecard at government and nonprofit agencies. It is a must-read for any organization interested in achieving breakthrough results.
Synopsis
The Balanced Scorecard is the leading methodology for implementing performance management systems and improving efficiency. Focusing directly on the public and not-for-profit sectors, this book helps these organizations overcome the unique challenges they face when implementing a Balanced Scorecard.
- Guides government and nonprofit organizations through the implementation of a performance management system using the Balanced Scorecard.
- Authors bring a wealth of implementation knowledge and experience to this book, leading to hands-on, practical guidance and tips to that ensure success.
- Identifies and tackles head-on the serious obstacles unique to the world of government and nonprofits in implementing the balanced scorecard methodology.
- Includes action plans to walk the reader through specific implementation challenges.
About the Author
PAUL R. NIVEN is a management consultant and noted speaker on the subject of the Balanced Scorecard. He is the author of the acclaimed Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results. Additionally, his work on Performance Management has been published in many professional publications. Mr. Niven has developed Balanced Scorecard systems for large and small clients in a wide variety of organizations, including the public sector, nonprofits, and the Fortune 1000. He may be reached at (760) 918-5990.
Table of Contents
Preface.
Acknowledgments.
PART ONE: INTRODUCTION TO PERFORMANCE MEASUREMENT AND THE BALANCED SCORECARD.
Chapter 1: Introduction to the Balanced Scorecard.
Chapter 2: Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors.
PART TWO: POURING THE FOUNDATION FOR BALANCED SCORECARD SUCCESS.
Chapter 3: Before You Begin.
Chapter 4: Training and Communication Planning for Balanced Scorecard Success.
Chapter 5: Mission, Values, and Vision.
Chapter 6: Strategy: The Core of Every Balanced Scorecard.
Chapter 7: A Balanced Scorecard within Your Performance Management Framework.
PART THREE: DEVELOPING YOUR BALANCED SCORECARD.
Chapter 8: Developing Performance Objectives on a Strategy Map.
Chapter 9: Performance Measures, Targets, and Initiatives.
PART FOUR: MAXIMIZING THE EFFECTIVENESS OF THE BALANCED SCORECARD.
Chapter 10: Creating Alignment by Cascading the Balanced Scorecard.
Chapter 11: Linking Resource Allocation to the Balanced Scorecard.
Chapter 12: Reporting Results.
Chapter 13: The City of Charlotte: A Balanced Scorecard Success Story.
Chapter 14: Sustaining Balanced Scorecard Success.
Glossary of Key Balanced Scorecard and Performance Management Terms.
Index.