Synopses & Reviews
Banking/Trading-Operations Management is aimed at the practitioner and covers all the issues an operations manager has to address. Gerrit Jan van den Brink and a team of highly experienced contributors examine the current situation and extract best practice from a variety of situations. They look at trends in operations management, and at how operations link into risk and risk adjusted performance measurement, and examine the impact of e-business and the Internet on operational processes.
Synopsis
Operations management is becoming critical among the success factors of financial institutions. Banking/ Trading - Operations Management focuses on the particular challenges and new trends the operations manager has to address, which involves a balancing act between cost optimization and growing business requirements. Banking operations have been developed from data-entry and mass labour-intensive processes to highly automated process controlled environments. This work comprises a mixture of practical and academic elements; it is designed to contribute to better functioning operations departments by providing the tools to implement theoretical concepts in real situations, proven in daily practice.
About the Author
Gerrit Jan Van De Brink is in the Department of Operational Risk, Dresdner Bank AG.
Table of Contents
Introduction *
Part I: Trends in Operations Management * From Data-Entry to Process Control * Decompounding the Value Chain: Outsourcing the Next Stage * Processing and the Internet: The Virtual Back Office * Operational Risk Management: The Core Risk for the Operations Manager *
Part II: Organisation and Management * Management or Leadership? * Incentives for Operations Staff * Process Reengineering: A Practical Approach * Project Management: Lessons Learned from IT Projects * Cost Accounting in the Operations Area * Static Data Maintenance: The Key for Success? *
Part III: Leading Practice * Financial Markets Administration * Custody Services * Loan Administration in the 21st Century * Payment Services * IT * Facility Management