Synopses & Reviews
Benchmarking is a buzzword of the last decade that describes a method for comparing different companies, by measuring various data, performance and goals. This management approach to identify who is best and what makes them so successful is increasingly popular, as it encourages managers and staff to consider performance measures and practices to increase profitability. This book focuses on the methodological aspects of the right selection of benchmarking partners.
Synopsis
Includes bibliographical references (p. 234-256) and index.
Synopsis
* Offers methodological framework for answering key benchmarking questions* Only substantial work covering this topic* World-wide coverage and usageBenchmarking is a buzzword of the last decade that describes a method for comparing different companies, by measuring various data, performance and goals. This book focuses on the methodological aspects of the right selection of benchmarking partners.
Table of Contents
Preface
Acknowledgements
1. Introduction
2. Benchmarking Studies in the Tourism and Hospitality Industries
3. Measuring Business Performance
4. Methods for Estimating the Production Function
5. The Austrian Hotel and Restaurant Panel
6. A Mixture Regression Model
7. Data Envelopment Analysis
8. Evolutionary Data Envelopment Analysis
9. Perspectives of Benchmarking Decision Support Systems in Tourism and Hospitality Management
Appendix A
Appendix B
References
Index