Synopses & Reviews
Preparing for the latest CCNA® Voice exam? Here are all the CCNA Voice commands you’ll need to prepare for the Cisco 640-461 ICOMM v8.0 Exam, in one handy, condensed resource. Filled with valuable, easy-to-access information, the CCNA Voice Portable Command Guide is portable enough for you to use whether you’re in the server room or the equipment closet. This quick reference summarizes all commands, keywords, command arguments, and associated prompts relevant for Exam 640-461, and offers tips and examples for applying these commands in live Cisco Unified Communications environments.
Topics covered include
• Fundamentals: Unified Communications components, functions, call signaling, media flows, and VoIP quality
• Preparation: Configure Cisco switches, routers, and other devices to support Unified Voice
• Provisioning: Create/modify users, accounts, endpoints, directory numbers, user and mobility features, and calling privileges
• Messaging and Presence: Configure voice messaging, Cisco Unity Connection, and Cisco Unified Presence
• Management/Monitoring: Generate reports, monitor voicemail usage, perform backups, and more
• Support: Verify PSTN connectivity and define fault domains; troubleshoot endpoints, call quality, and voicemail
- Access all CCNA Voice commands–use as a quick, offline resource for research and solutions
- Logical how-to topic groupings provide one-stop research
- Great for review before CCNA Voice 640-461 certification exams
- Includes configuration examples for Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence
- Compact size makes it easy to carry with you, wherever you go
- “Create Your Own Journal” section with blank, lined pages allows you to personalize the book for your needs
- “What Do You Want to Do?” chart inside cover helps you quickly reference specific tasks
This book is part of the Cisco Press® Certification Self-Study Product Family, which offers readers a self-paced study routine for Cisco® certification exams. Titles in the Cisco Press Certification Self-Study Product Family are part of a recommended learning program from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press.
To succeed as administrators of Cisco voice systems, professionals must need to keep track of scores of commands, keywords, command arguments, options, and prompts - and Cisco's new CCNA® Voice exams tests them on most of these. Getting familiar with all these commands is a daunting task. CCNA Voice Portable Command Guide brings them all together in one compact, portable, easy-to-use reference. Packed with configuration examples, real-world scenarios, and expert usage tips, it's the perfect take-anywhere guide to running Cisco voice environments and passing Cisco's latest CCNA Voice exams. Its authoritative coverage includes: * Voice fundamentals, from traditional PSTN voice to Cisco VoIP structure * Key voice protocols: RTP, RTCP, H.323, MGCP, SIP, and SCCP * CME and CUCM dial plans * Switched voice infrastructure * Configuring voice dial peers * Configuring and operating Cisco Unified CME * Administering end-user interfaces and endpoints in Cisco Unified Manager through the GUI * Implementing CUCM telephony and mobility features * Voicemail integration with Cisco Unity Connection * Configuring Cisco Unified Presence * Managing, monitoring, and Troubleshooting Unified Voice solutions A final "Pulling It All Together" chapter walks through creating and running an advanced small-to-medium sized business voice network topology that intengrates multiple Cisco technologies to deliver voice communication across a modern network infrastructure
About the Author
Robert M. Cannistra is a full-time faculty member at Marist College located in Poughkeepsie, NY, where he teaches networking, voice communication, security, wireless communication, and system administration courses within the School of Computer Science and Mathematics. Outside of teaching, Robert provides network consulting services for enterprise, service provider, and medical organizations for network design, configuration, and troubleshooting. Robert has held the positions of Northeast Regional Manager, Technical Services Manager, and Senior Consultant for a Cisco Gold Partner. His time there was spent designing, configuring, and implementing highly accessible data networks for various enterprise, service provider, and Internet companies across the world; some of those clients included Quaker Oats, Milwaukee Electric Tool, AC Nielsen, Cogent Communications, and EthnicGrocer.com, among numerous others. Upon the completion of each client implementation, he would develop and instruct customized training courses to help the client manage the newly designed networks. Robert has taught as an adjunct faculty member at Rensselaer Polytechnic Institute (RPI) for their Computer Science, Engineering, and Information Technology curricula and as an adjunct technical instructor for a technical institute in Poughkeepsie, NY. He has also held the positions of Senior Network Engineer for About.com, Inc., Internet and Intranet Infrastructure Webmaster at AT&T Solutions, and Systems Engineer at Kodak Imaging Services. Robert holds a master of science degree in Computer Science/Information Systems, a bachelor of science degree in Computer Science, an associate of science in Liberal Arts and Science, and several industry technical certifications including CCAI, CCNA, CCSP, MCSE, CLP, and several others. Whenever Robert has a free moment (which isn’t very often), he enjoys spending time with his wife, Kara, two sons, Luca and Rylan, and their dog, Tripster (a coonhound who always stands right behind him and his wife so they take full advantage of her name...as they trip over her).
Michael Scheuing has witnessed the evolution of Cisco voice products since first working on Call Manager 3.1 many years ago. Drawing upon 15 years of telephony and network experience, Michael has designed, implemented, and maintained voice and data infrastructures for small businesses and large enterprise alike. Michael currently works as a Telecommunications Engineer responsible for the architecture and management of a complex voice and video network consisting of legacy PBXs, Cisco Unified Communications Manager, and Cisco TelePresence.
Table of Contents
1. Voice Fundamentals for Unified Communication
2. Cisco Switch, Router and Phone Fundamentals for Unified Voice
3. Cisco Unified Communications Manager Express
4. Cisco Unified CME Administration and Additional Features
5. Cisco Unified Communications Manager (CUCM) Administration and Management
6. CUCM Telephony and Mobility Features
7. Cisco Unity Connection and Cisco Unified Presence
8. Management, Monitoring, and Troubleshooting Unified Voice
9. Pulling It All Together