Synopses & Reviews
Enabling Strategic Value with Information Technology Second EditionAnyone working in information technology today feels the opportunities for creating and enabling lasting value. The CIO helps define those opportunities and turn them into realities. Now in a Second Edition, CIO Best Practices is an essential guide offering real-world practices used by CIOs and other IT specialists who have successfully mastered the blend of business and IT responsibilities. Compiled and coauthored by Joe Stenzel, the new edition presents a collection of pioneering and successful senior IT executives—including Jonathan Hujsak, Bill Flemming, Mike Hugos, Karl Schubert, and Gary Cokins—whose insights, drawn from years of practical experience, shed new light on the strategic opportunities?available for leadership structures within the IT organization.
For anyone who wants to achieve better returns on their IT investments, CIO Best Practices, Second Edition presents the leadership skills and competencies required of a CIO addressing comprehensive enterprise strategic frameworks to fully leverage IT resources.
Filled with real-world examples of CIO success stories, the Second Edition explores:
CIO leadership responsibilities and opportunities
The business impacts of both business and social networking, as well as ways the CIO can leverage the new reality of human connectivity on the Internet
The increasingly inextricable relationships between customers, employees, and their use of personal information technologies
Emerging cultural expectations and standards outside the workplace
Current CRM best practices in terms of the relationship between customer preferences and shareholder wealth
Enterprise energy utilization and sustainability practices—otherwise known as Green IT—with all the best practices collected here, in one place
Best practices for one of the Internet's newest and most revolutionary technologies: cloud computing and ways it is shaping the new economics of business
This practical resource provides best practice guidance on the key responsibilities of the CIOs and their indispensable executive leadership role in modern enterprises of all sizes and industries. It is the most definitive and important collection of best practices for achieving and exercising strategic IT leadership for CIOs, those who intend to become CIOs, and those who want to understand the strategic importance of IT for the entire enterprise.
Synopsis
Virtually all organizations gauge spending in terms of return on investment, and information technology (IT) tops the investment list as both the largest and most frustrating for senior executives. This essential book is a practical guide for the seasoned IT executive, providing real-world examples of CIOs who have succeeded in mastering the blend of business and technology responsibilities. CIOs, CFOs, and IT business managers will benefit from the new edition’s material on outsourcing, managing the environmental impact of technology, Cloud and SOA platforms, and managing technology in the public sector.
Synopsis
CIO BEST PRACTICES
Enabling Strategic Value with Information Technology
SECOND EDITION
For anyone who wants to achieve better returns on their IT investments, CIO Best Practices, Second Edition presents the leadership skills and competencies required of a CIO addressing comprehensive enterprise strategic frameworks to fully leverage IT resources.
Filled with real-world examples of CIO success stories, the Second Edition explores:
- CIO leadership responsibilities and opportunities
- The business impacts of both business and social networking, as well as ways the CIO can leverage the new reality of human connectivity on the Internet
- The increasingly inextricable relationships between customers, employees, and their use of personal information technologies
- Emerging cultural expectations and standards outside the workplace
- Current CRM best practices in terms of the relationship between customer preferences and shareholder wealth
- Enterprise energy utilization and sustainability practices--otherwise known as Green IT--with all the best practices collected here, in one place
- Best practices for one of the Internet's newest and most revolutionary technologies: cloud computing and ways it is shaping the new economics of business
Synopsis
Praise for CIO Best Practices"CIOs are challenged with bringing technology into alignment with business strategy. In order to be successful, today's CIO must translate the technical into business terms and to deliver solutions to the business to improve processes and end products. CIO Best Practices: Enabling Strategic Value with Information Technology provides a complete guide for the strategic CIO to help in these challenges. This book is a great tool for all CIOs."
—Ellen Barry, CIO, Metropolitan Pier and Exposition Authority
"The demand for value from technology investment will only increase in the future, and major business trends like globalization, consolidation, optimization, and consumerism demand that IT leaders find ways to engineer high performance, agility, lean, and innovation into the way businesses work and compete. Enlightened CIOs will want to read this book and ensure they understand the game plan for the future."
—Patrick E. Moroney, President, The Barnier Group LLC
"A terrific primer for technology professionals and a must-read for anyone aspiring to be a CIO or technology leader. This book focuses on the most relevant topics business and technology must grapple with including strategy development, strategic alignment and value creation, and the specific roles the CIO and IT must play. The book captures the collective wisdom of an impressive list of influential contributing authors who precisely frame and address the key issues CIOs must deal with today and for the foreseeable future."
—Stephen Fugale, Chief Information Officer, Villanova University, and former senior vice president and CIO, CIGNA Group Insurance
"CIO Best Practices captures many of the things we have learned during our eight years of providing product outsourcing to U.S. companies. I recommend this book to anyone looking to quickly understand the decisions one will need to deal with before outsourcing."
—Anupam Bhide, PhD, CEO, Calsoft
About the Author
Joe Stenzel has worked as editor in chief of the Journal of Strategic Performance Management and Cost Management, and two Warren, Gorham, and Lamont periodicals since 2000. He has written or co-written four other books for John Wiley & Sons: Essentials of Cost Management, From Cost to Performance Management, CFO Survival Guide, and Lean Accounting.
Table of Contents
Preface ixAbout the Contributing Authors xix
Chapter 1 Freedom with Fences: Robert Stephens Discusses CIO Leadership and IT Innovation 1
The CIO Leadership Paradox 1
The Fences 5
Rules and Innovative Augmentation 13
The CIO and Enterprise Culture 16
Radical Transparency 20
Proactive Risk Practices 23
The CIO and the Customer 26
The IT Organization 34
Notes 39
Chapter 2 Why Does IT Behave the Way It Does? 41
Making Sense of IT Business Management 41
Putting the Pieces Together 63
Changing the Way IT Behaves 86
Notes 97
Chapter 3 Cloud Computing and the New Economics of Business 99
A Combination of Technologies Create Cloud Computing 100
Some Working Defi nitions of Cloud Computing 101
Cloud Computing Has Three Component Layers 102
Implications of the Transition to Cloud Computing 104
A Business Strategy Based on Agility 108
Using the Cloud for Business Advantage 111
Business Applications with the Greatest Potential 112
Cloud Risk Considerations 115
Cloud Cost Considerations 118
Case Study: Selling "Designer Chocolates" 120
Desirable Characteristics of New IT Architecture 123
Public Clouds, Private Clouds, and Hybrid Clouds 124
Issues to Consider When Thinking about Private Clouds 128
The Cloud is a Platform for Managing Business Processes 131
Automate Routine Processes, Focus People on Handling Exceptions 134
Four Technologies Enable Responsive Business Processes 136
Notes 139
Chapter 4 Leading with Green: Expanding the CIO's Role in Eco-Effi cient Information Technology Adoption 141
What Is Green IT? 144
Who Cares about Green IT? 146
Green IT: A Quickly Maturing Management Discipline 147
Common Challenges Presented by Green 159
Role of Public Policy 165
Role of the CIO 167
Risks and Common Mistakes to Avoid 171
Summary 173
Notes 174
Chapter 5 Sustainability, Technology, and Economic Pragmatism: A View into the Future 177
Sustainability 177
Globalization, Decentralization, and Sustainability 179
Future Opportunities for Improving Global IT Sustainability 187
Mobility 203
Ubiquity: Pervasive Computing, Ubiquitous Sensors, and Ad Hoc Communications 212
Energy: Smart Buildings, Renewables, and Campus Sustainability 215
Physical Security and Information Assurance 217
Integrating Sustainability into Strategic Planning 220
The Future Lies before Us 232
Notes 233
Chapter 6 How to Measure and Manage Customer Value and Customer Profi tability 237
The Rising Need to Focus on Customers 238
A Foundation for Customer Portfolio Management 245
Distinguishing High from Low Economic Customer Value 255
Measuring Customer Lifetime Value 262
Balancing Shareholder Value with Customer Value 269
The CFO and CIO Must Shift Emphasis 275
Appendix 6A: Activity-Based Costing is a Cost Reassignment Network 280
Notes 282
Chapter 7 Evolution of Networks into Networking 285
Evolution of Networks into Networking: Computational, Data, Business, and Personal 285
Advances in Computational and Data Networks 289
Advances in Storage and Data Networks 291
Business Impacts of Business Networking 295
Business Impacts of Social Networking 299
Virtual Worlds: Second Life 302
Democratization and Socialization of Information 306
The Wisdom of Crowds? 309
The New Reality 311
Adapting to the New Reality 315
Role of IS/IT in Adapting to the New Reality 317
Notes 320
About the Editor 327
Index 329